Erika Cardenas

• Supported sales goals by handling objections and closing transactions with concise product knowledge.
• Monitored inventory levels and restocked devices and accessories to support daily operations.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Guided customer consultations to recommend wireless plans, devices, and accessories aligned with needs.
• Processed activations, upgrades, and account changes accurately using point-of-sale systems.
• Maintained store presentation standards through merchandising, signage updates, and product organization.
• Assisted teammates with customer issues, order status, and service troubleshooting.

Advanced from entry-level Sales Rep to Assistant Manager within 7 months, managing scheduling, inventory tracking, and performance metrics to support store goals.

• Supported sales goals by handling objections and closing transactions with concise product knowledge.
• Guided customer consultations to recommend wireless plans, devices, and accessories aligned with needs.
• Maintained store presentation standards through merchandising, signage updates, and product organization.
• Increased sales revenue by developing and implementing effective sales strategies.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Investigated claims details to determine coverage, liability, and next actions.
• Reviewed policy language to confirm coverage decisions and claim eligibility.
• Communicated claim status updates with policyholders, claimants, and internal partners.
• Documented case activity accurately in claims systems and supporting files.
• Coordinated information exchange with adjusters, vendors, and service providers.
• Resolved routine claim issues while maintaining compliance with company procedures.
• Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.