Summary

Overview

Work History

Education

Skills

Timeline

Erika Ceniceros

Toledo,OH

Summary

I am seeking a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.

Overview

years of professional experience

Work History

Admission / Marketing Liaison

Encompass Health Rehabilitation Hospital

Toledo, OH

06.2025 - Current

Increase patient admission rates through proactive engagement with referral sources. Conducted evaluations of incoming referrals to ensure medical appropriateness for acute inpatient rehabilitation.
Reviewed clinical documentation and analyzed therapy needs as well as payer requirements to ensure compliance with admission standards.
Engaged with physicians, case managers, nursing staff, and therapy teams to streamline and optimize patient admissions.
Obtain and manage insurance authorizations while ensuring compliance with CMS and payer guidelines.
Clarified inpatient rehabilitation criteria and payer guidelines for referral sources to ensure accurate admission expectations.
Demonstrated hospital initiatives at multiple events and meetings, effectively reinforcing brand presence and fostering community relationships.

Marketing Liaison

Assurance Health System

Sylvania, OH

03.2024 - 06.2025

Planned and executed internal and external marketing resources for the Ohio & Michigan territory.
Kept myself in the field to build and keep working relationships and networking opportunities.
Increased company awareness and developed visually engaging marketing materials to support services.
Answered general marketing department inquiries by email, phone, visits and mail.
Managed CRM database to maximize customer outreach efforts and strengthen referral source relationships.
Conducted market research to identify industry trends and generate actionable insights for strategic marketing purposes.

Insurance Sales Representative

The Stover Group - Independent Agent

01.2020 - 12.2023

Conducted telesales, acquired leads, and engaged in cold calling to connect with potential clients
Offered comprehensive guidance to clients seeking life insurance policies, ensuring their peace of mind and appropriate coverage.

Intake Coordinator

Ohioans Home Healthcare

01.2018 - 01.2020

Manage incoming calls, first point of contact from hospitals, nursing homes, and hospice facilities
Maintain broad knowledge of pricing, supplies, services, procedures and processes
Create intake forms for patients discharging home, needing home care
Coordinate our nurses to see each patient at home considering time management and urgency
Order supplies for the patients leaving the facilities that they will need at home.

Education

Licensed Insurance Agent - Life & Health Insurnace

ExamFX

Certified Medical Assistant -

Ross Medical College

Sylvania, OH

Additional Education - 3 Years Of College Credits

Skills

Excellent Communication Skills

Strong Work Ethic

Teachable

Customer Service Excellence

Sales & Marketing Techniques

Proficient with Technology and Computer

Goal-Oriented

Attention to detail

Analytical thinking