Erika Chavira
EL PASO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
EL PASO
10.2024 - Current
- Evaluated insurance claims to determine coverage and liability.
- Collaborated with clients to gather necessary claim information.
- Maintained accurate documentation of all claim activity within designated system.
- Investigated insurance claims, reviewed coverage and liability, and recommended payment or denial of claims.
Travel Agent Trainee
Fred Loya Insurance
Phoenix
04.2024 - 10.2024
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Assisted with training new employees on company policies and procedures.
- Provided support to existing staff on various tasks and duties.
Travel Team Agent
Fred Loya Insurance
Denver
03.2021 - 10.2024
- Provided on-the-job training to new employees in accordance with company standards.
- Built relationships with customers to encourage repeat business.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Managed daily operations of office, including supervision of staff members.
Second in Command
Fred Loya Insurance
EL PASO
05.2017 - 03.2021
- Provided guidance and support to staff members on daily tasks, personal CSR goals, and office goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company procedures and underwriting.
Customer Service Representative
Fred Loya Insurance
EL PASO
06.2015 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service
- Assisted customers with product selection.
- Continuously met sales goals.
Footwear Associate
K-Mart Store
EL PASO
06.2013 - 06.2015
- Assisted customers in finding the right footwear for their needs by providing product knowledge and sizing information.
- Provided excellent customer service to ensure satisfaction with each purchase.
- Organized shelves and displays to create a visually appealing shopping environment.
- Restocked shelves with new merchandise according to store standards.
Skills
- Paperwork Processing
- Complaint Resolution
- Product Knowledge
- Inbound and Outbound Calling
- Sales Expertise
- Problem Resolution
- Microsoft Excel
- Sales Closing
- Positive and Professional
Languages
Spanish
Native/ Bilingual
Certification
- Licensed In Limited Lines
- Licensed in Property and Casualty
Job References
Angelica Chávez
Co-worker
915-541-5731
Rosa Briones
Office Manager
(915) 694-6440
Timeline
Claims Adjuster
Progressive
10.2024 - Current
Travel Agent Trainee
Fred Loya Insurance
04.2024 - 10.2024
Travel Team Agent
Fred Loya Insurance
03.2021 - 10.2024
Second in Command
Fred Loya Insurance
05.2017 - 03.2021
Customer Service Representative
Fred Loya Insurance
06.2015 - 05.2017
Footwear Associate
K-Mart Store
06.2013 - 06.2015