Erika Crowe
Brownsville,PA
Summary
Dedicated professional, knowledgeable and skilled in fast-paced environments. Offers skills in organization, communication, multitasking and time management with focus on quality and customer service.
Overview
18
18
years of post-secondary education
13
13
years of professional experience
Work History
PSE Clerk
USPS
Millsboro, Pennsylvania
12.2019 - Current
- Processed incoming mail and packages, ensuring timely distribution to maintain workflow efficiency.
- Assisted customers with inquiries, providing service support to enhance customer satisfaction..
- Prepared work areas, monitored the continuous flow of mail, and organized trays and containers.
- Ensured compliance with USPS regulations and standards during operations.
- Processed money orders, certified letters, and payment transactions, ensuring accuracy and compliance with regulations.
- Processed payments and handled cash using point of sale (POS) computer system.
Merchandiser
Acosta Sales & Marketing
Uniontown, PA
10.2018 - 12.2019
- Collaborated with sales teams to execute promotional campaigns effectively.
- Analyzed market trends to optimize product assortment and placement strategies.
- Conducted regular store visits to ensure compliance with merchandising guidelines.
- Coordinated inventory management to maintain stock levels and reduce shrinkage.
Substitute Teacher
Harnett County Schools
Lillington, North Carolina
12.2013 - 10.2018
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Delivered instructional lessons to diverse student groups across various subjects.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Collaborated with teachers to implement lesson plans and educational activities.
- Supported students' individual learning needs through differentiated instruction methods.
- Maintained classroom discipline using effective behavior management strategies.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Supervised students during lunch, recess, and other non-instructional periods.
- Administered tests and assessments according to school guidelines.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Education
Bachelor of Arts - Science And Technology
California University of Pennsylvania
California, PA 08.1993 - 05.2011
Some College (No Degree) - Secondary Education
East Carolina University
Greenville, NCSkills
- Customer service
- Data entry
- Time management
- Multi-tasking
- Adaptability
- Effective communication
- Conflict resolution
- Critical thinking
- Adherence to policies
- Teaching versatility
- Student engagement
- Empathy and patience
- Tutoring
Timeline
PSE Clerk
USPS
12.2019 - Current
Merchandiser
Acosta Sales & Marketing
10.2018 - 12.2019
Substitute Teacher
Harnett County Schools
12.2013 - 10.2018
Bachelor of Arts - Science And Technology
California University of Pennsylvania
08.1993 - 05.2011
Some College (No Degree) - Secondary Education
East Carolina University