Erika Deliz
Bloomington,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
Work History
E-Fiiling Specialist
At
In Home Care Specialist
In Home Care Services
05.2022 - Current
- Educated clients on proper nutrition and meal planning, promoting healthier lifestyles through balanced food choices.
- Collaborated with multi-disciplinary healthcare teams to develop personalized care plans tailored to individual client needs.
- Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
- Implemented cognitive stimulation activities designed to enhance mental engagement for clients with dementia or other cognitive impairments.
Service of Process Department
ASAP Legal Service
06.2018 - 04.2022
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Generate and File proofs of service for an Attorney Service based company. Received and emails to clients, providing exceptional customer service. Having 20+ years of attorney service and Legal background experience.
E-Filing Specialist
Nationwide Legal Services
07.2015 - 06.2018
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- As a legal service company via email, provided services to clients , mainly E-filing. receiving documents via email and filing via court portals electronically. Once the filed (confirmed) copy is obtained, we email the confirmation to client. as well as providing the best customer service to our clients. Answering phones. Set up delivery of courtesy copies to the Judges court room via messenger.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Branch Court Supervisor
First Legal Support Services
01.2011 - 06.2015
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Handled filings, service of process and messenger services either through our sister offices or put sourcing for our clients. Anything out side of LA County. Provide reliable communication to our clients via telephone or emailing, and questions or concerns. Data entry of each order submit by our clients. provide proofs and/or conformed copies to our clients.
Education
Paralegal Studies
East Los Angeles Occupational Center
Los Angeles, CAAssociate of Arts - Administrative Assistance And Secretarial Science
East Los Angeles College
Monterey Park, CA05.2002
High School Diploma -
Lynwood High School
Lynwood, CA06.1997
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
Languages
Spanish
Native or Bilingual
Timeline
In Home Care Specialist
In Home Care Services
05.2022 - Current
Service of Process Department
ASAP Legal Service
06.2018 - 04.2022
E-Filing Specialist
Nationwide Legal Services
07.2015 - 06.2018
Branch Court Supervisor
First Legal Support Services
01.2011 - 06.2015
E-Fiiling Specialist
At
Paralegal Studies
East Los Angeles Occupational Center
Associate of Arts - Administrative Assistance And Secretarial Science
East Los Angeles College
High School Diploma -
Lynwood High School
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