Erika Diosdado
Houston,TX
Summary
Dedicated Patient Access Coordinator skilled in insurance verification and patient scheduling. Enhanced workflows and delivered high-quality customer service through strong organizational capabilities and proficiency in healthcare software. Focused on accurate documentation and efficient patient registration while promoting team collaboration to improve patient access.
Overview
5
5
years of professional experience
Work History
Receptionist
Fatima Tax & Accounting Service
Houston, TX
01.2021 - Current
- Greeted clients and visitors warmly upon arrival at the office.
- Scheduled appointments for clients with tax and accounting professionals.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Streamlined incoming call management by directing inquiries to appropriate staff members, ensuring efficient communication.
- Coordinated incoming mail distribution, courier services, faxes, and photocopying, supporting daily office operations.
- Organized filing system for client records and documentation, enhancing accessibility and retrieval.
Patient Access Coordinator
CCRM HOUSTON
Houston, TX
05.2022 - 02.2026
- chedule ONCO patients as soon as possible. SManaged patient check-in and registration processes efficiently.
- Coordinated insurance verification and eligibility checks, ensuring patients received timely access to necessary care.
- Communicated effectively with medical staff regarding patient inquiries.
- Maintained accurate patient records and documentation in the system.
- Provided support for billing inquiries and resolved payment issues promptly.
- Collaborated with team members to streamline patient access workflows, enhancing overall efficiency.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Secured signatures for privacy law compliance and treatment consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Updated doctor schedule template to reflect available appointment times.
- Trained new front desk employees on procedures and policies, fostering a knowledgeable and efficient team.
Education
High School Diploma -
Gulf Shores Academy
Houston 05-2015
Skills
- Multi-line receptionist
- Patient registration
- Patient scheduling
- Insurance verification
- Healthcare software
- Scheduling coordinator
- Administrative support
- Document accuracy
- Customer Service
- Multitasking
- Organizational skills
- Team collaboration
- Problem solving
- Payment processing
- Medical Terminology
Personal Information
Title: MEDICAL OFFICE ADMINISTRATOR
Languages
- Spanish - Fluent
- English - Fluent, Spanish - Fluent
Timeline
Patient Access Coordinator
CCRM HOUSTON
05.2022 - 02.2026
Receptionist
Fatima Tax & Accounting Service
01.2021 - Current
High School Diploma -
Gulf Shores Academy