Jennifer L. Longoria
San Juan,TX
Summary
I’m very outgoing. Love to meet new people. Love to explore and learn new things. My 3 kids keep me very active as well. Because of them I’m willing to go beyond to make sure they are satisfied.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Receptionist
South Texas Foot and Ankle Doctors
McAllen, TX
01.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in billing processes by verifying insurance information and processing payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strategies for managing high call volumes while maintaining quality of service.
- Handled patient inquiries with professionalism, providing information about services offered.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
South Texas Clinic for Pain Management
McAllen, TX
06.2021 - 02.2024
- Greet patients warmly and genuinely
- Assisted in signing in/out patients
- Answered incoming calls, directed visitors
- Made calls to patients to verify appointments
- Helped with questions and complaints
- Checked insurance information
- Collected co-pays
- Faxed, copied and scanned documents
- Helped with referrals
- Scheduled appointments
- Work on authorization
Assistant Manager
Taco Bell
Corpus Chrisit, TX
07.2011 - 07.2013
- Manage money handling
- Manage crew members
- Made sure restaurant was clean
- Did inventory
Customer Service Representative
Penncro Associates
08.2011 - 12.2011
- Take inbound calls
- Collect any debts
Customer Service Representative
Convergys
01.2011 - 07.2011
- Made outbound calls
Education
High School Diploma -
Valley View High School
05.2009
Brown Mackie College
05.2010
Southern New Hampshire University
02.2026
Skills
- Bilingual
- Customer service
- Microsoft Word
- Medical receptionist
- Assistant manager
- Phone etiquette
- Telephone skills
- Organization skills
- Verbal and written communication
- Appointment scheduling
- Office administration
- Multi-line telephone operation
- Clerical support
- Reception desk management
- Multitasking and prioritization
- Punctual and reliable
- Visitor and customer relations
- Word processing
Interests
I’m interested in learning new things, I’m up for any challenge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
South Texas Foot and Ankle Doctors
01.2025 - Current
Receptionist
South Texas Clinic for Pain Management
06.2021 - 02.2024
Customer Service Representative
Penncro Associates
08.2011 - 12.2011
Assistant Manager
Taco Bell
07.2011 - 07.2013
Customer Service Representative
Convergys
01.2011 - 07.2011
High School Diploma -
Valley View High School
Brown Mackie College
Southern New Hampshire University