ERIKA DUENAS
Banning,California
Summary
Detail-oriented Processor experienced in optimizing order fulfillment and accuracy. Enhanced inventory management and streamlined operations through effective communication and workflow coordination. Maintained compliance with industry standards while ensuring timely delivery of customer orders.
Overview
12
12
years of professional experience
Work History
Processor Air Mail
UPSMI
Fontana, CA
06.2022 - 08.2024
- Processed customer orders and invoices, ensuring accuracy and timely delivery.
- Maintained up-to-date knowledge of industry regulations and best practices related to processing operations.
- Streamlined processes through automation and improved methods, enhancing operational efficiency.
- Ensured quality and efficiency to maximize fulfillment rates.
- Utilized communication skills to effectively liaise between departments and ensure smooth workflow processes.
- Monitored inventory levels to maintain accurate stock records and optimize supply chain operations.
- Calibrated machines and assembly equipment to optimize productivity and prevent malfunctions.
- Followed company safety standards by maintaining awareness of surroundings and exercising good judgment.
Mail Sorter
UPS
Riverside, CA
03.2019 - 05.2022
- Accurately sorted and distributed incoming mail to designated departments, utilizing knowledge of organizational layout.
- Inspected mailing materials to ensure accuracy and completeness before delivery.
- Exhibited a high level of attention-to-detail while processing large volumes of mail quickly and accurately.
- Proficiently operated automated sorting equipment such as sorters, folders, inserters.
- Inspected mailing materials for accuracy and completeness prior to delivery.
- Collaborated with staff members to meet deadlines and efficiently complete tasks.
- Processed large volumes of mail with high attention to detail, ensuring accuracy and speed.
- Maintained a clean work environment by disposing of trash and recycling paper products appropriately.
- Assisted with special projects related to the department's operations.
Receptionist
JR SMOGES
Riverside, CA
04.2018 - 03.2019
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Delivered efficient and friendly responses to inquiries, enhancing overall customer experience.
- Maintained accurate records of incoming calls, messages, and visitors to ensure smooth communication.
- Managed daily calendar appointments for staff members.
- Registered visitors upon arrival at reception desk. and directed or escorted to appropriate departments and personnel.
- Assisted with administrative tasks such as filing documents, copying materials.
- Operated multi-line phone system to manage high call volume effectively.
Assistant Manager
FARMER BOYS
Corona, CA
03.2015 - 02.2018
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints, processed refunds and returns, enhancing customer satisfaction.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Tracked store inventories and replenished products based on demand, ensuring product availability.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Developed and implemented customer service strategies that reduced wait times, increasing customer satisfaction.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Cashier
MOBILE GAS STATION
Corona, CA
03.2012 - 02.2015
- Operated cash register and accurately processed payments, returns, and exchanges.
- Accurately processed customer payments using cash, credit cards, and checks.
- Established and nurtured positive working relationships with co-workers. positive working relationships with co-workers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Restocked shelves to ensure product availability and organization. when necessary to maintain an organized display area.
- Provided excellent customer service by greeting customers and offering assistance.
- Cultivated customer relationships to enhance satisfaction and loyalty.
- Resolved and de-escalated issues to address customer concerns.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained store safety and cleanliness standards to minimize hazards.
- Resolved customer concerns and de-escalated issues to maintain a positive shopping experience.
- Restocked shelves to maintain an organized display area.
- Assisted customers in locating items throughout the store.
Education
High School Diploma -
Magnolia High School
Anaheim, CASkills
- Order processing
- Data entry
- Data entry skills
- Inventory management
- Quality assurance
- Paperwork management
- Conflict resolution
- Client engagement
- Customer complaint resolution
- Effective communication
- Process automation
- Data entry management
- Customer relationship management
Languages
Spanish, Bilingual
Timeline
Processor Air Mail
UPSMI
06.2022 - 08.2024
Mail Sorter
UPS
03.2019 - 05.2022
Receptionist
JR SMOGES
04.2018 - 03.2019
Assistant Manager
FARMER BOYS
03.2015 - 02.2018
Cashier
MOBILE GAS STATION
03.2012 - 02.2015
High School Diploma -
Magnolia High School