Erika Ecklund
Mendota Heights,MN
Summary
Dynamic, high-energy professional known for relationship building, productivity, and solution mindedness with extensive experience at T-Mobile USA; excelling in team leadership, excellent customer experience and solution-based selling. Proven track record in driving customer satisfaction, growth, and exceeding sales goals through strategic thinking, problem solving, and effective communication. Adept at mentoring teams and implementing process improvements to enhance performance, ensure success in fast-paced environments, achieve organizational objectives, and drive financial success.
Overview
17
17
years of professional experience
Work History
Financial Worker
Ramsey County
04.2023 - 11.2023
- Conducted interviews to assess client needs; gathered, reviewed, and verified information to identify governmental or community resources to address those needs with respect to program requirements.
- Analyzed and interpreted multiple financial documents and records to calculate and prepare budgets, determining benefit amounts in accordance with established benefit standards.
- Advised clients on case status, explained eligibility requirements and benefit factors, and referred clients to programs for maintaining eligibility or to community resources if no longer eligible for public assistance.
- Developed extensive knowledge of government related computer systems and maintained in-depth knowledge of current requirements for multiple income maintenance programs to provide accurate guidance to clients.
T-Mobile USA, Inc.
Multiple Positions
08.2006 - 05.2022
Account Executive - SMB Team Sales
T-Mobile
09.2021 - 05.2022
- Generated leads and referrals through prospecting, cold calling and networking.
- Identified customer needs and utilized solution-based selling techniques to recommend tailored solutions, enhancing customer satisfaction and retention.
- Supported team in acquiring accounts across multiple geographic territories, contributing to achievement of monthly sales quotas.
- Managed sales funnel and generated reports on sales activities and forecasts to inform strategic decision-making.
Retail Store Manager
T-Mobile
05.2015 - 09.2021
- Oversaw all store functions – sales, performance management, development, growth, inventory management, operations, facilities, cleanliness, and implementation of new company programs.
- Achieved and exceeded monthly sales goals by developing sales behaviors and exceptional customer experience within associates.
- Guided and developed assistant leadership and associates towards future career goals and promotions.
- Hired and trained associates, adjusted staff roles to enhance team performance.
- Managed operations across multiple store locations to ensure consistent performance.
- Supported and represented colleagues' concerns to management to promote a positive work environment.
Retail Associate Manager, Sales Leader
T-Mobile
11.2011 - 05.2015
- Coached and developed team members to enhance performance and engagement.
- Inspired associates to embrace passion for products, services, and mission.
- Drove customer experience by delivering unforgettable interactions and tailored solutions.
- Managed wait-times and efficient interactions to optimize customer experience during high-traffic periods.
Mobile Expert, Sales Associate
T-Mobile
08.2006 - 11.2011
- Identified customer needs and utilized solution-based selling to demonstrate the value of T-Mobile, and recommend solutions regarding price plans, data, and other enhanced services and devices.
- Delivered unforgettable experiences with tailored solutions for each customer, enhancing satisfaction and loyalty.
- Exceeded monthly sales goals and quotas, contributing to overall store performance.
- Maintained up-to-date knowledge of sales and promotions to effectively assist customers and drive sales.
Education
BACHELOR OF PSYCHOLOGY -
University of Minnesota – College of Liberal Arts
Minneapolis, MNSkills
- Relationship building & communication
- Leadership, development, & team collaboration
- Strategic thinking, problem solving, & decision making
- Advertising, marketing, & event coordination
- Operations, organization, project & process management
- Solution-based selling techniques
Accomplishments
- Mentor for Career Development Program Participants (2020)
- Graduate of Manager Development Program (2016)
- Graduate of Career Development Program (2014)
- Top Performing Store in Midwest Region (Q4 2017, Q3/Q4 2018, Q2 2019, Q3 2020)
- Top Customer Experience Store in Midwest Region (Q2 2018, Q1/Q2 2019, Q3 2020)
- Top in Store Operations in Midwest Region (Q2/Q3 2018, Q2/Q4 2019, Q1 2020)
- Winner’s Circle Winner - Top 10% of Company (Q2 2015, Q4 2017, Q1 2018)
Timeline
Financial Worker
Ramsey County
04.2023 - 11.2023
Account Executive - SMB Team Sales
T-Mobile
09.2021 - 05.2022
Retail Store Manager
T-Mobile
05.2015 - 09.2021
Retail Associate Manager, Sales Leader
T-Mobile
11.2011 - 05.2015
T-Mobile USA, Inc.
Multiple Positions
08.2006 - 05.2022
Mobile Expert, Sales Associate
T-Mobile
08.2006 - 11.2011
BACHELOR OF PSYCHOLOGY -
University of Minnesota – College of Liberal Arts