Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Evans

Wichita

Summary

Experienced Business Development professional with expertise in growth management, negotiation, and market analysis. Successfully developed partnerships that enhanced market presence and drove business growth.

Overview

17
17
years of professional experience
2
2
Certifications

Work History

Business Development Manager

M&M Insurance
Wichita
06.2016 - Current
  • Executed risk placement for commercial lines, identifying new business opportunities.
  • Cultivated partnerships with industry carriers to enhance market presence.
  • Oversee daily team activities, ensuring timely submissions and competitive bids.
  • Trained team members in best practices for negotiating coverage.
  • Maintained up-to-date knowledge of industry developments related to offered products.
  • Managed relationships with agencies, customers, and carriers to drive business development.
  • Coordinated onboarding process for new hires, including carrier logins and training.

Customer Service Representative

Farmers Insurance Group, Kathy Holt Agency
Wichita
03.2013 - 06.2016
  • Educated clients on coverage options and policy details to support informed decision-making.
  • Assisted customers with inquiries and claims processing for timely resolutions.
  • Resolved issues through knowledgeable, friendly service, improving overall customer satisfaction.
  • Managed New Business and Renewal Business operations for the agency.

Customer Service Representative

Air Capital Insurance
Wichita
05.2009 - 03.2013
  • Oversaw comprehensive insurance coverage for large aircraft fleets.
  • Assisted customers with policy inquiries and claims processing to improve service efficiency.
  • Engaged customers to identify needs and promptly address issues.
  • Resolved billing discrepancies and issued refunds to mitigate service-related complaints.
  • Managed renewal book of business while acquiring new clients.

Education

High School Diploma -

Wichita High School Northwest
Wichita
05-2001

Skills

  • Business development and growth
  • Market analysis and understanding
  • Relationship management
  • Risk assessment strategies
  • Team leadership

Certification

Kansas Property & Casualty Insurance License

Timeline

Business Development Manager

M&M Insurance
06.2016 - Current

Customer Service Representative

Farmers Insurance Group, Kathy Holt Agency
03.2013 - 06.2016

Customer Service Representative

Air Capital Insurance
05.2009 - 03.2013

High School Diploma -

Wichita High School Northwest
Erika Evans