Experienced Business Development professional with expertise in growth management, negotiation, and market analysis. Successfully developed partnerships that enhanced market presence and drove business growth.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Business Development Manager
M&M Insurance
Wichita
06.2016 - Current
Executed risk placement for commercial lines, identifying new business opportunities.
Cultivated partnerships with industry carriers to enhance market presence.
Oversee daily team activities, ensuring timely submissions and competitive bids.
Trained team members in best practices for negotiating coverage.
Maintained up-to-date knowledge of industry developments related to offered products.
Managed relationships with agencies, customers, and carriers to drive business development.
Coordinated onboarding process for new hires, including carrier logins and training.
Customer Service Representative
Farmers Insurance Group, Kathy Holt Agency
Wichita
03.2013 - 06.2016
Educated clients on coverage options and policy details to support informed decision-making.
Assisted customers with inquiries and claims processing for timely resolutions.
Resolved issues through knowledgeable, friendly service, improving overall customer satisfaction.
Managed New Business and Renewal Business operations for the agency.
Customer Service Representative
Air Capital Insurance
Wichita
05.2009 - 03.2013
Oversaw comprehensive insurance coverage for large aircraft fleets.
Assisted customers with policy inquiries and claims processing to improve service efficiency.
Engaged customers to identify needs and promptly address issues.
Resolved billing discrepancies and issued refunds to mitigate service-related complaints.
Managed renewal book of business while acquiring new clients.
Commercial Lines Senior Account Specialist at WADE-AIS Insurance A Branch of TWFG InsuranceCommercial Lines Senior Account Specialist at WADE-AIS Insurance A Branch of TWFG Insurance
Office Manager at Family Star Insurance Corporation DBA Estrella Insurance # 108Office Manager at Family Star Insurance Corporation DBA Estrella Insurance # 108
Electrical & Environmental Aircraft Technician at United States Airforce ReserveElectrical & Environmental Aircraft Technician at United States Airforce Reserve