Hi, I’m
Erika Ewing
Customer Support Representative
Omaha,NE
Summary
With a proven track record at Direct Patient Logistics, I excel in customer service and effective multitasking. Demonstrated expertise in enhancing customer satisfaction and resolving complex issues, alongside a knack for guest engagement and phone etiquette. Achieved significant improvements in patient coordination and support, leveraging both hard and soft skills to exceed employer expectations.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Sodexo Food Service
Hostess
10.2024 - Current
Job overview
- Delivered meal carts to patients' rooms in a timely manner.
- Aide in meal set-up at the patients' bedside.
- Effectively communicate with patients, staff, and guests of the hospital to ensure accuracy of food orders.
- Ensured correct food orders were successfully entered via intranet systems.
Heritage Pointe Senior Living
Life Enrichment Assistant
07.2024 - 09.2024
Job overview
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Encouraged creative expression through art, music, and writing workshops designed for various skill levels.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
Complete Call Solutions
Customer Support Specialist
02.2024 - 07.2024
Job overview
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized intranet systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Direct Patient Logistics
Subject Matter Expert
03.2023 - 12.2023
Job overview
- Monitored and managed call volume and new hires, provided guidance on best practices, company policies, and exceptional customer service techniques.
- Provided support for team members while investigated and resolved emergent inbound calls.
- Securely faxed and filed patient records within intranet networks between hospitals.
Direct Patient Logistics
Patient Acceptance Coordinator
09.2021 - 02.2023
Job overview
- Received inbound calls to facilitate the emergent transferring of hospital patients between facilities in the New York area.
- Coordinated conferences between doctors and nurses on a confidential line in order for accurate patient information to be relayed.
- Documented accurate records for every interaction which were then used for training purposes.
The Home Depot IncOmaha, NE
Head Cashier
06.2021 - 09.2021
Job overview
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Processed both cash and card purchases and returns.
Lumen TechnologiesOmaha, NE
Repair Service Agent
02.2021 - 05.2021
Job overview
- Diagnosed issues accurately by conducting thorough assessments of devices, identifying root causes of problems efficiently.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Center for Holistic Development, Inc.Omaha, NE
Behavioral Health Navigator
09.2020 - 12.2020
Job overview
- Developed culturally sensitive educational materials, ensuring effective communication of complex health information across diverse populations.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve community outreach.
- Evaluated program effectiveness using data-driven approaches, leading to continuous improvement of health navigation services.
Whole Foods Market IncPortland, OR
Cashier
06.2019 - 08.2020
Job overview
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
GoodwillOmaha, NE
E-Commerce Associate
06.2018 - 05.2019
Job overview
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Photographed collectibles and created listings on the company website, generating over $100,000 in sales.
Omaha Public LibraryOmaha, NE
Library Clerk
08.2016 - 05.2019
Job overview
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Concordia UniversitySeward, NE
Bachelor of Arts from Art Therapy
08.2012 - 05.2016
Skills
Customer service
Employee of the Year (2022)
Elected Employee of the Year in January 2023 at Direct Patient Logistics for the year 2022
Timeline
Hostess
Sodexo Food Service
10.2024 - Current
Life Enrichment Assistant
Heritage Pointe Senior Living
07.2024 - 09.2024
Customer Support Specialist
Complete Call Solutions
02.2024 - 07.2024
Subject Matter Expert
Direct Patient Logistics
03.2023 - 12.2023
Patient Acceptance Coordinator
Direct Patient Logistics
09.2021 - 02.2023
Head Cashier
The Home Depot Inc
06.2021 - 09.2021
Repair Service Agent
Lumen Technologies
02.2021 - 05.2021
Behavioral Health Navigator
Center for Holistic Development, Inc.
09.2020 - 12.2020
Cashier
Whole Foods Market Inc
06.2019 - 08.2020
E-Commerce Associate
Goodwill
06.2018 - 05.2019
Library Clerk
Omaha Public Library
08.2016 - 05.2019
Concordia University
Bachelor of Arts from Art Therapy
08.2012 - 05.2016
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