ERIKA FELICIANO
Lehigh Acres,FL
Summary
I am an attentive Dispatcher and customer service representative versed in managing dispatch functions to support seamless product transport or dispatch for repair. Communicates with drivers to assist with route navigation or challenges. Proficient Microsoft Office user and can adapt to any software quickly. I come with 4 years of advanced experience managing a team of up to 5 other dispatchers as well as management in a sales setting. I have a high level of schedule management and am accustomed to dispatching high volumes of large crews. I also have a very successful background in retail/sales. I enjoy very much working with teams and get along well with others.
Overview
19
19
years of professional experience
Work History
Lead Dispatcher/ Supervisor
Royal Aire Heating & Air Conditioning
Chico, CA
01.2022 - Current
- Monitored real-time GPS tracking to optimize fleet performance.
- Created and streamlined contingency plans for unexpected events or delays on the schedule
- Managed communication with drivers to ensure efficient route planning.
- Assistant to the service manager
- Implemented scheduling adjustments based on traffic and weather conditions.
- Advanced use of scheduling program.
- Collaborated with maintenance team to schedule vehicle repairs and inspections.
- Dealt with and managed all customer complaints.
- Trained new dispatchers on software and operational protocols.
- Facilitating part orders and returns
- Overseeing a dispatch of 5 team-members
- Top sales of maintenance plans
- Sales Tracking
- Dispatched calls to routes based upon designated route and driver location.
Self-employed/property Development
Beniciano Ltd.
Chico, CA
02.2018 - Current
- Worked closely with share-holders
- Self-motivated and budgeted independently.
- Utilized Microsoft Office and Quickbooks to maintain a staff of 10.
- Inventory control and overhead
- Payroll
- Shipping facilitation/ routes
- Close attention to details and information recovery
E-Commerce Coordinator
Sierra Steel Harley Davidson
Chico, CA
03.2016 - 02.2018
- Utilized social media marketing to engage with customers and promote products.
- Photography and editing of inventory
- Product Sales/ Top Fit Specialist and over all 2018
- Coordinated the "Womens' Ride Out Club" where I implemented motorcycle safety.
- Prepared "Bike Nights".
- New hire training
- Responded promptly to customer inquiries via email and social media platforms.
- Through E-traffic increased sales volume during my employment.
Cosmetics Department Manager
Gables Beauty Supply
Aventura, FL
06.2007 - 08.2015
- Liaised between different departments to ensure cohesive business operations.
- Oversaw budgeting and financial planning to maximize resource utilization.
- Scheduled shifts and assigned tasks to optimize workforce productivity.
- Cultivated a culture of continuous improvement through leadership by example.
- Profit and Loss/ Inventory/ Reordering of product
- Scheduling appointments with cosmetic vendors for public consultation.
- Personal consultation provided
- Managed diverse teams to achieve company goals and improve efficiency.
- Company "Cheerleader"
- I won most sales driven events from vendors suck as L'anza, Redken and It's a 10
- Monitored industry trends to keep operations competitive and innovative.
- Motivated team members through constructive feedback and positive reinforcement.
Education
Associate of Applied Science - Business Management
PBCC
Boca Raton, FL, FL06.2003
Skills
- Process orders
- Logistics management
- Computer literacy
- Route coordination
- Teamwork
- Training & Development
- Microsoft office
- Multitasking
- Work crew dispatching
- Team building
- Analytical skills
- Paperwork processing
- Stress management
- Adaptability
- Problem-solving abilities
- Follow-up procedures
Timeline
Lead Dispatcher/ Supervisor
Royal Aire Heating & Air Conditioning
01.2022 - Current
Self-employed/property Development
Beniciano Ltd.
02.2018 - Current
E-Commerce Coordinator
Sierra Steel Harley Davidson
03.2016 - 02.2018
Cosmetics Department Manager
Gables Beauty Supply
06.2007 - 08.2015
Associate of Applied Science - Business Management
PBCC