Erika Fowler COT/CRT/OSA/OSC
Memphis,TN
Summary
Clinic Operations Manager with a successful track record at Charles Retina Institute, improving patient care and clinic efficiency. Experienced in managing and training clinical staff, with a strong background in ophthalmic technology. Demonstrated commitment to excellence and passion for mentoring healthcare professionals.
Overview
18
18
years of professional experience
Work History
Clinic Operations Manager
Charles Retina Institute
Germantown, TN
04.2019 - Current
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Resolved patient complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Responsible for inventory and purchasing of all pharmaceuticals, including working with GPO.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Responsible for daily clinc over multiple loctaions.
Ophthalmic Clinic Coordinator
Hamilton Eye Institute
Memphis, TN
11.2017 - 04.2019
- Managed one clinic for a Glaucoma specialist.
- Responsible for all chart documentation, surgery scheduling.
- Ensured clinic efficiency and assisted in all areas of clinic when needed.
- OCT/VF/Pachemetry
- Assisted with Laser and noninvasive procedures.
Certified Ophthalmic Technician
Memphis Eye and Laser Associates
Memphis, TN
08.2015 - 11.2017
- Performed comprehensive ophthalmic exams, including visual acuity, refraction, intraocular pressure measurements and slit lamp biomicroscopy, keratometry.
- Assisted physicians with minor surgical procedures such as laser treatments and other in-office eye surgeries.
- Calibrated and maintained a variety of diagnostic equipment used to detect vision problems.
- Ran all IOL and LASIK calculations for Dr. James Freeman.
- Diagnostic testing OCT, VF, Verion, IOL master.
Ophthalmic Assistant
Eye Specialty Group
Memphis, TN
03.2008 - 08.2015
- Performed diagnostic tests such as visual acuity, tonometry, and administered eye drops.
- Responsible for injection prep and accuracy.
- Diagnostic imaging OCT, VF, IOL master, Ascan/Bscan.
- Passed instruments in Lasik.
- Wave scan and Visix certified
- Responsible for chart documentation, scribing, and billing.
Education
Some College (No Degree) -
Southwest Community College
Memphis, TNSkills
- Administrative Leadership
- Training and Mentoring
- Performance Monitoring
- Clinical Staff Management
Certifications
- Certified Ophthalmic Technician
- Certified Retina Technician
- Certified Ophthalmic Surgical Assistant
- Certified Ophthalmic Scribe
- Wave Scan and Visix Certified
- Graduate of the Lead Certificate Program
Timeline
Clinic Operations Manager
Charles Retina Institute
04.2019 - Current
Ophthalmic Clinic Coordinator
Hamilton Eye Institute
11.2017 - 04.2019
Certified Ophthalmic Technician
Memphis Eye and Laser Associates
08.2015 - 11.2017
Ophthalmic Assistant
Eye Specialty Group
03.2008 - 08.2015
Some College (No Degree) -
Southwest Community College