Marissa Christian
Winston-Salem
Summary
Results-driven Clinic Operations Manager known for exceptional productivity and efficiency in task completion. Specializing in strategic planning, staff training and development, and healthcare compliance, ensuring smooth clinic operations. Excel in communication, leadership, working in a fast-paced environment, and problem-solving, leveraging these skills to meet organizational goals and enhance team performance.
Overview
6
6
years of professional experience
Work History
Clinic Operations Manager
Behavioral Framework
High Point
10.2025 - Current
- Designed and implemented performance-driven management systems grounded in Organizational Behavior Management (OBM) principles, aligning staff behavior with clinical and operational goals
- Managed day-to-day operations for a fast-paced clinic serving 40+ employees and 35+ clients, directly supervising 2 administrative staff members
- Established and enforced process controls and compliance standards to ensure consistent, high-quality service delivery
- Coordinated cross-functionally with billing, scheduling, and clinical directors to streamline workflows and maintain operational alignment across departments
- Led onboarding programs and performance acceleration initiatives to reduce new hire ramp-up time and improve staff productivity
- Utilized system analytics to monitor usage metrics and forecast performance trends, supporting proactive, data-informed operational decisions
- Oversaw safety and risk management protocols to maintain a secure and compliant clinical environment
Clinical Support Staff
BCPS
Clemmons
09.2022 - Current
- Staff Development & Training: Delivered ongoing coaching and training to staff, ensuring best practices in ABA implementation; supported school-based technicians in leadership development and effective intervention delivery.
- Clinical Oversight: Conducted fidelity checks to ensure high-quality, ethical therapy aligned with treatment plans and clinical standards.
- Behavioral Support: Provided hands-on support during high-intensity behavioral situations; served as a clinical resource for RBTs managing complex cases.
- RBT Competency & Assessment: Completed RBT competency assessments and briefly served as the lead RBT assessor for the Clemmons location before training a successor.
- Staff Engagement & Culture: Participated in the Staff Experience Team to design monthly reinforcement systems aligned with performance targets and coordinated team-building and appreciation events.
- Recruitment & Representation: Represented the organization at career fairs and recruitment events, contributing to talent acquisition aligned with BCPS values.
- Operational Management: Oversaw daily clinic logistics, including material organization, staff placement, and task delegation to maintain operational efficiency.
Lead Behavior Technician
BCPS
Clemmons
06.2021 - 09.2022
Registered Behavioral Technician
BCPS
Clemmons
07.2020 - 06.2021
Education
M.S - Applied Behavioral Analysis
Purdue Global
01-2024
B.S - Psychology, Exercise Science
Appalachian State University
Boone05-2020
Skills
- Leadership
- Data analytics
- Administrative leadership
- Operations management
- Quality control
- Employee Training
- Strategic Planning
- Collaboration
- Interpersonal
- Research
- Staff development
Projects
Chair, Community Outreach & Wellness — Strong Women, Strong Families Program The Junior League of Winston-Salem
Values
- Integrity
- Collaboration
- Humilty
- Compassion
- Grace
- Continuing education
Timeline
Clinic Operations Manager
Behavioral Framework
10.2025 - Current
Clinical Support Staff
BCPS
09.2022 - Current
Lead Behavior Technician
BCPS
06.2021 - 09.2022
Registered Behavioral Technician
BCPS
07.2020 - 06.2021
M.S - Applied Behavioral Analysis
Purdue Global
B.S - Psychology, Exercise Science
Appalachian State University