Erika Galarza
Bayonne,NJ
Summary
Compassionate and dedicated Patient Care Technician with a strong commitment to providing high-quality support to patients in hospital and clinical settings. Experienced in vital sign monitoring, patient mobility assistance, specimen collection, and maintaining patient comfort. Collaborative team player skilled at ensuring patient safety and delivering excellent customer service in fast-paced environments. Proven ability to handle medical equipment, maintain patient records, and support nurses and doctors with clinical tasks. Committed to enhancing patient outcomes through attentive care and strong communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
RWJBH - Monmouth Medical Center
Long Branch, NJ
11.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
Lead Orthodontic Assistant
Heights Orthodontics
Jersey City, NJ
09.2020 - 08.2024
- Took X-rays, photographs, and digital impressions of patients' teeth and mouth.
- Assisted orthodontists with the application of braces, aligners, and other orthodontic appliances, ensuring proper placement for optimal treatment results.
- Provided attentive support to patients during appointments by monitoring their comfort levels and addressing any concerns promptly.
- Facilitated smooth transitions between appointments by preparing necessary instruments, materials, or appliances ahead of time.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures and answering questions.
- Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
- Streamlined appointment scheduling process, leading to improved patient satisfaction and reduced wait times.
- Implemented a sterilization protocol compliant with OSHA standards, ensuring a clean and safe environment for both patients and staff members.
- Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.
- Assisting other clinical team members with extra procedures
Education
Associate’s - Nursing
Hudson County Community College
Jersey City, NJFinance
James J Ferris High School
Jersey City, NJ06.2018
Skills
- HIPAA Compliance
- Clinical Documentation
- Oral hygiene education
- Staff Training and Development
- Infection control protocols
- Appointment Scheduling
- Dental equipment knowledge
- Orthodontic expertise
- Sterilization techniques
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Certification
Basic Life Support (BLS)
Timeline
Patient Care Technician
RWJBH - Monmouth Medical Center
11.2024 - Current
Lead Orthodontic Assistant
Heights Orthodontics
09.2020 - 08.2024
Associate’s - Nursing
Hudson County Community College
Finance
James J Ferris High School