ERIKA GALARZA
Owasso,OK
Summary
Office Manager with proven expertise at TULSA RV OUTLET CENTER, excelling in customer service and office management. Achieved significant cost reductions through strategic vendor negotiations while maintaining confidentiality and fostering strong client relationships. Proficient in payroll processing and adept at enhancing organizational efficiency.
Qualified administrative assistant with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Office Manager
TULSA RV OUTLET CENTER
06.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw all deals that numbers where correct for funding.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Insurance Agent
State Farm Ed Martinez Agent
04.2015 - 05.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Administrative Assistant
Robinson Glass
02.2015 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Administrative Assistant
Stand By Personnel
01.2007 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Carr & Carr
03.2006 - 12.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
GED -
Socorro High School
Socorro Texas Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Clerical support
- Credit and collections
- Mail handling
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
TULSA RV OUTLET CENTER
06.2017 - Current
Insurance Agent
State Farm Ed Martinez Agent
04.2015 - 05.2017
Administrative Assistant
Robinson Glass
02.2015 - 03.2016
Administrative Assistant
Stand By Personnel
01.2007 - 02.2014
Receptionist
Carr & Carr
03.2006 - 12.2007
GED -
Socorro High School
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