Erika Gallardo
El Paso,TX
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Office Depot Inc
El Paso, TX
12.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management processes, improving accuracy in stock levels.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty rates.
Department Supervisor
The Home Depot Inc
El Paso, TX
05.2020 - 10.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
Host
Crave
El Paso, TX
06.2019 - 03.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Growth planning
- Problem resolution
- Scheduling expertise
- Customer service
- POS systems operations
- Inventory management
- Leadership skills
- Training and mentoring
Timeline
Supervisor
Office Depot Inc
12.2025 - Current
Department Supervisor
The Home Depot Inc
05.2020 - 10.2025
Host
Crave
06.2019 - 03.2020
High School Diploma -
Del Valle High School