ERIKA GARCIA
Orlando
Summary
A highly talented, accomplished sales and management professional with over 10 years of experience in hiring, training, and developing teams and leaders.
Overview
11
11
years of professional experience
Work History
Credentialing Manager
Ascendo Resources
02.2022 - 08.2024
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Responsible for maintaining all the licensing for each state and staying in compliance with all state regulations. Responsible for maintaining all 500 nurses licensing that was currently on staff.
Regional Manager
American Express/Sales Partnerships Inc.
09.2018 - 01.2022
- Sourced, interviewed, hired, and trained my productive sales team
- Manage a team of 18 American Express Quality Assurance professionals in Alabama, Florida and Texas
- Exceeded company goals on a weekly, monthly, and quarterly basis by 30%
- Tasked with leading team conference calls a weekly, performed weekly ride along and generated observation reports for 18 agents which resulted in an increase agent performance
- Developed a technique to overcome challenges surrounding routing and planning bad data records which resulted in a conversion rate increase of 50%
- Increased customer loyalty by delivering a valuable experience and exceptional customer service
CAT Claims Adjuster
EG Services, Inc.
09.2017 - 09.2018
- Investigated, estimated and reported damages to properties, liability and vehicle claims totaling in $3M+ in losses
- Analyzed information gathered by investigation, reporting findings and recommendations resulting in closing ratio of 50 claims per month
- Negotiated claim settlements and recommended litigation when settlement could not be closed
Sales Manager
Tory Burch
07.2013 - 02.2017
- Responsible for hiring, training, and developing all new employees, resulting in a 50%+ higher new employee retention rate
- Created and implemented employee training manual and taught classes of 50+ employees at a time
- Ranked as #1 sales manager (out of 5) in 2014 and 2015, exceeding company goals of $1M+ in sales by 75%
Education
Associates Degree -
Valencia College
Orlando, Fl05.2009
Skills
- Leadership Skills
- Effective Time Management
- Communication Skills
- Excellent Customer Service Skills
- Sales Methodology
- Proficient in Microsoft Office
- Training and Developing
- Coaching and Mentoring
- Effective Leadership and Management
Timeline
Credentialing Manager
Ascendo Resources
02.2022 - 08.2024
Regional Manager
American Express/Sales Partnerships Inc.
09.2018 - 01.2022
CAT Claims Adjuster
EG Services, Inc.
09.2017 - 09.2018
Sales Manager
Tory Burch
07.2013 - 02.2017
Associates Degree -
Valencia College
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