Giovanni Ravelo
Orlando
Summary
Dynamic service industry professional with 8 years of extensive experience in hospitality and event security, dedicated to delivering exceptional guest experiences. Expertise in fine dining and front-of-house operations fosters a refined atmosphere while prioritizing safety and guest satisfaction. Proven ability to collaborate effectively with team members, addressing concerns promptly and professionally to enhance overall service quality. Committed to upholding high service standards and creating welcoming environments that consistently exceed expectations.
Overview
9
9
years of professional experience
Work History
Server
West Gate Hotels
09.2024 - Current
- Greet guests warmly and lead them to their tables.
- Present menus, answer questions, and offer recommendations (food/drink pairings).
- Anticipate needs and check in with patrons during their meal.
- Resolve complaints or issues promptly and professionally.
- Take accurate food and beverage orders, noting dietary needs/requests.
- Input orders into the POS system.
- Relay orders to the kitchen and bar staff efficiently.
- Serve food and drinks quickly, ensuring correct presentation.
- Process payments, handle cash/cards, and close checks.
- Clear, clean, and reset tables between seatings.
- Maintain cleanliness and organization of the dining area and server stations.
- Restock supplies (napkins, cutlery, condiments).
- Adhere to sanitation, safety, and alcohol service policies.
- Collaborate with kitchen and bar staff for seamless service.
- Communicate guest feedback or issues to management.
- Assist with light prep work or other duties as needed.
Event Security
IPS Nationwide
03.2021 - Current
- Dedicated security guard with experience providing safety and support at concerts, festivals, and private events. Focused on maintaining a secure yet welcoming atmosphere while working closely with team members and event staff to ensure a positive guest experience.
Server Assistant/ Server
Prime and Pearl
08.2021 - 07.2024
- Seasoned fine dining server with several years of experience delivering exceptional guest experiences in upscale restaurant settings. Recognized for professionalism, attention to detail, and in-depth knowledge of food, wine, and service standards. Dedicated to creating a refined and welcoming atmosphere that consistently exceeds guest expectations.
Front of House Manager
Ichiban Sushi
08.2019 - 08.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
Server
TGI Friday's
01.2017 - 07.2019
- Greet guests warmly and lead them to their tables.
- Present menus, answer questions, and offer recommendations (food/drink pairings).
- Anticipate needs and check in with patrons during their meal.
- Resolve complaints or issues promptly and professionally.
- Take accurate food and beverage orders, noting dietary needs/requests.
- Input orders into the POS system.
- Relay orders to the kitchen and bar staff efficiently.
- Serve food and drinks quickly, ensuring correct presentation.
- Process payments, handle cash/cards, and close checks.
- Clear, clean, and reset tables between seatings.
- Maintain cleanliness and organization of the dining area and server stations.
- Restock supplies (napkins, cutlery, condiments).
- Adhere to sanitation, safety, and alcohol service policies.
- Collaborate with kitchen and bar staff for seamless service.
- Communicate guest feedback or issues to management.
- Assist with light prep work or other duties as needed.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2017
Skills
- Strong work ethic
- Exceptional Customer service Skills
- Cash handling Skills
- Intermediate Computer Skills
- Excellent Time Management Skills
Timeline
Server
West Gate Hotels
09.2024 - Current
Server Assistant/ Server
Prime and Pearl
08.2021 - 07.2024
Event Security
IPS Nationwide
03.2021 - Current
Front of House Manager
Ichiban Sushi
08.2019 - 08.2021
Server
TGI Friday's
01.2017 - 07.2019
High School Diploma -
Freedom High School