Erika Garza
McAllen
Summary
Motivated scheduler with a 9-year background working as a first point of contact for patient inquiries. Skilled at directing calls, scheduling appointments and procedures, and maintaining effectiveness in patient's services. Effective at providing support, planning and organization for current and new patients. Working well under pressure, multitasking, and following physician orders in a timely
Overview
10
10
years of professional experience
Work History
Scheduler
Texas Oncology Cancer Center
McAllen
11.2022 - 04.2026
- Maintained consistent patient confidentiality in alignment with HIPPA protocols
- Coordinated communication between patients, physicians, & clinic personnel.
- Schedule all chemotherapy & shot appointments for patients who are on active treatments
- Prioritize all procedures needing to be schedule in a hospital setting (MRI, Mammogram, Ultrasound, CT, PET, Interventional radiology, & etc.)
- Email our insurance coordinators for authorizations to be obtained in a cordially manner.
- Work on all 6 Physicians & 7 NP/PA incoming orders entered in the queue on a daily basis.
- Collaborating well with team members to provide best outcomes for patient's and their needs.
- Coordinated patient scheduling for radiation and chemotherapy treatments.
- Handled patient inquiries regarding treatment schedules and availability.
- Organized follow-up appointments based on treatment plans.
- Communicated changes in scheduling to patients and healthcare providers.
Medical Service Clerk
Nuestra Clinica Del Valle
San Juan
01.2019 - 11.2022
- Schedule appointments and registered patients
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claim status with insurance agencies
- Prepared patient charts and consent forms accurately and neatly
- Identified and resolved patient billing and payment issues
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Maintained strict patient and physician confidentiality.
Receptionist
SRV DME
01.2016 - 01.2018
- Receive and process DME orders received from clients via fax, phone and email
- Verify medical necessity with providers and request any needed additional documentation per Medicare and Medicaid guidelines
- Release orders for delivery after insurance verification medical necessity process has been completed, submit order(s) to driver for delivery
- Prepare all paper work needed for billing insurance companies, as well as keeping all invoices in order, and making sure all accounts are paid
- Clear and effective communications to successfully address customer needs
- Greeting customers and answer the phone in a courteous and professional manner.
Education
High School Diploma -
Sharyland High School
Mcallen, TxSkills
- Verbal and written communication skills
- Organization
- Calm under pressure
- Professional
- Schedule coordination
- Customer relations
- Appointment scheduling
- Patient relationship management
- Multi-line phone handling
- Team collaboration
- Problem solving
Languages
- Spanish
- English, Fluent
Timeline
Scheduler
Texas Oncology Cancer Center
11.2022 - 04.2026
Medical Service Clerk
Nuestra Clinica Del Valle
01.2019 - 11.2022
Receptionist
SRV DME
01.2016 - 01.2018
High School Diploma -
Sharyland High School