Erika Glavan
Los Angeles,CA
Summary
Accomplished Lead Manager with a proven track record at Hassan & Son's, enhancing team productivity and process efficiency through expert operations management and team leadership. Excelled in quality control, achieving high customer satisfaction levels. Skilled in fostering teamwork, collaboration, and offering constructive feedback for continuous improvement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Lead Manager
Hassan & Son's
07.2022 - Current
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Measured team performance and reported metrics to leadership team members.
- Streamlined operations to improve process efficiency.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
Supervisor of Operations
Frank Ghadooshahy
03.2017 - 07.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Customer Service
- Completed bi-weekly payroll for 14 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
No Degree - General Education
Santa Monica College
Santa Monica, CA2010
Skills
- Operations Management
- Quality Control Management
- Team Leadership
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Hiring and Training
- Good Judgment
- Cost Control
- Schedule oversight
- Budget Management
- Positive Attitude
- Problem-Solving
Hobbies
I am a natural athletic person and love playing Basketball, soccer. I enjoy the nature and I have committed myself to spend a minimum of 3 hours a week in the nature, so I enjoy hiking at Temescal Canyon and other trails in Santa Monica and Mullholand Mountains. I love Photography and I take my time and capture the nature.
Languages
English
Limited Working
Spanish
Limited Working
Timeline
Lead Manager
Hassan & Son's
07.2022 - Current
Supervisor of Operations
Frank Ghadooshahy
03.2017 - 07.2022
No Degree - General Education
Santa Monica College
Similar Profiles
Kiara ThomasKiara Thomas
Hospitality Food Service at Son's Quality Food CompanyHospitality Food Service at Son's Quality Food Company
Christian Garcia De HoyosChristian Garcia De Hoyos
Painter Supervisor/Foreman at Garica And Son's PaintingPainter Supervisor/Foreman at Garica And Son's Painting
Hank SonHank Son
Administrative Manager at Son's Beauty Supply, Inc,Administrative Manager at Son's Beauty Supply, Inc,
MICHAEL ZINKMICHAEL ZINK
SENIOR PRODUCT MANAGER at RentSpreeSENIOR PRODUCT MANAGER at RentSpree
Jennifer BedollaJennifer Bedolla
Substitute Program Leader at Think Together, SELASubstitute Program Leader at Think Together, SELA