Erika GONZALES
San Tan Valley,AZ
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Peer Support Specialist
La Frontera Empact
06.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Educated clients on available community resources that could enhance their quality of life.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients in completing applications for rental assistance programs and other forms of support.
Care Coordinator
OptumHealth
10.2022 - 02.2023
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Patient Care Coordinator
Accredo Specialty Pharmacy
07.2022 - 10.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Assisted pharmacists with filling prescriptions accurately and efficiently.
Member Advocate
Maxor Pharmacy
08.2019 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Submitted prior authorizations, placed overrides for all major pharmacies, and assisted members in ordering refills on their medications.
- Provided guidance on insurance policies and procedures to members.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12-2014
Certificate - Medical Assistant
Pima Medical Institiute
Gilbert, AZ02-2012
Skills
- Mental Health Services
- Resource navigation
- Customer service and support
- Oral and written communication skills
- Problem-solving
- Microsoft Office
- Sales
Timeline
Peer Support Specialist
La Frontera Empact
06.2023 - Current
Care Coordinator
OptumHealth
10.2022 - 02.2023
Patient Care Coordinator
Accredo Specialty Pharmacy
07.2022 - 10.2022
Member Advocate
Maxor Pharmacy
08.2019 - 12.2021
Associate of Science - Healthcare Administration
University of Phoenix
Certificate - Medical Assistant
Pima Medical Institiute
Similar Profiles
Sarah ChretienSarah Chretien
Crisis Therapist at La Frontera EmpactCrisis Therapist at La Frontera Empact
Meredith Helen ClarkMeredith Helen Clark
Behavioral Health Technician Intern at La Frontera EMPACT - Trauma Healing ServicesBehavioral Health Technician Intern at La Frontera EMPACT - Trauma Healing Services
Brayden KarstenBrayden Karsten
Clinical Service Liaison at La Frontera EmpactClinical Service Liaison at La Frontera Empact