Erika GONZALES
San Tan Valley,AZ
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Peer Support Specialist
La Frontera Empact
06.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Educated clients on available community resources that could enhance their quality of life.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients in completing applications for rental assistance programs and other forms of support.
Care Coordinator
OptumHealth
10.2022 - 02.2023
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Patient Care Coordinator
Accredo Specialty Pharmacy
07.2022 - 10.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Assisted pharmacists with filling prescriptions accurately and efficiently.
Member Advocate
Maxor Pharmacy
08.2019 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Submitted prior authorizations, placed overrides for all major pharmacies, and assisted members in ordering refills on their medications.
- Provided guidance on insurance policies and procedures to members.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ12-2014
Certificate - Medical Assistant
Pima Medical Institiute
Gilbert, AZ02-2012
Skills
- Mental Health Services
- Resource navigation
- Customer service and support
- Oral and written communication skills
- Problem-solving
- Microsoft Office
- Sales
Timeline
Peer Support Specialist
La Frontera Empact
06.2023 - Current
Care Coordinator
OptumHealth
10.2022 - 02.2023
Patient Care Coordinator
Accredo Specialty Pharmacy
07.2022 - 10.2022
Member Advocate
Maxor Pharmacy
08.2019 - 12.2021
Associate of Science - Healthcare Administration
University of Phoenix
Certificate - Medical Assistant
Pima Medical Institiute
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