Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Erika Hahn

Oswego,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in both manual and clerical work. Extensive experience handling both dogs and cats. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with the community. Keeps a neat, cleanly and organized work environment. Motivated to continuously grow and contribute to group success. Ability to handle multiple projects simultaneously with a high degree of accuracy. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and working in a team environment.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Empower
12.2022 - Current
  • Helped large volume of members every day with positive attitude and focus on member satisfaction.
  • Investigated account/identification fraud discovered while interviewing members.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse questions.
  • Originated, reviewed, processed, closed and administered member loan proposals.
  • Reached out and responded to members with updates, decisions, and other recommendations to help improve the member financially.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on member service, money handling and organizing strategies.

Branch Service Representative

Empower Federal Credit Union
07.2020 - 12.2022
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve members needs.
  • Receives and processes members financial transactions including: deposits, withdrawals, transfers, loan payments
  • Handled and defused stressful situations with occasional irate members.
  • Giving accurate knowledge to members on updated products and services that are offered along with cross-selling products to fit the members needs.
  • Handle members complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Cross-trained and backed up other member service managers : Assisting teller staff, fraud prevention
  • Coached coworkers to improve efficiency and revenue with more effective procedures and approaches.
  • Vault duties: balancing, audits, cash shipments & deliveries
  • Answered high volume calls and emails per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

Fulton Savings Bank
05.2018 - 07.2020
  • Ensure members receive friendly, accurate and timely assistance
  • Receives and processes members financial transactions promptly, minimizing wait times (including: deposits, withdrawals, transfers, loan payments).
  • Completes account inquiries, address change, maintenance request direct by members
  • Performs other related duties as assigned

Education

Some College - Prerequisites of Nursing in Humanities

Cayuga Community College
Fulton, NY

High School Diploma -

G Ray Bodley High School
Fulton, NY
06.2016

Skills

  • Active Listening
  • Critical Thinking
  • Organized Individual
  • Excellent Communicator/Interviewer
  • Ability to Handle Working Dogs
  • Self-motivated Nature
  • Asset Securing
  • Upselling Products and Services
  • Building Professional Relationships
  • Client Relations

Volunteer

Frequently assists the Oswego County Sheriff's Office K9 Unit with various training needs and handles/cares for Police Working Dog in a home setting without handler needing to be present.

Timeline

Member Service Representative

Empower
12.2022 - Current

Branch Service Representative

Empower Federal Credit Union
07.2020 - 12.2022

Customer Service Representative

Fulton Savings Bank
05.2018 - 07.2020

Some College - Prerequisites of Nursing in Humanities

Cayuga Community College

High School Diploma -

G Ray Bodley High School

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Erika Hahn