Erika Hernandez
Central Point
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
General Manager
McDonald’s
Central Point
12.2014 - Current
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Cafe Worker
O’Callahans Restaurant
Richland
02.2013 - 12.2014
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Education
GED -
Madras High School
Madras, OR06-2004
Skills
- Inventory
- Scheduling
- Cash deposits
- Employee training
- Multi-tasking
Languages
Spanish
Professional
Timeline
General Manager
McDonald’s
12.2014 - Current
Cafe Worker
O’Callahans Restaurant
02.2013 - 12.2014
GED -
Madras High School