Erika Hietala
Taconite,MN
Summary
Seeking a motivated, challenging position where excellent communication, and problem solving skills are needed. Professional/medical Secretary with over 20 years of experience managing daily administrative and medical support tasks and operations in office support industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Dermatology Professionals
Grand Rapids, MN
01.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. That I believe will be vital with school documents
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Providing excellent customer service by promptly answering patient inquiries.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Lead-PATIENT ACCOUNT REPRESENTATIVE
ESSENTIA HEALTH
GRAND RAPIDS, MN
05.2010 - Current
- Handle all aspects of clinic collection accounts accurately and efficiently
- Mailing of all collection letters
- Professionally working with collection agencies and insurance companies
- Placing all collection calls in a professional and respectful manner
- Collection of copays, settle batch reports and end of day reporting
- Effectively set up patient payment plans
- Preparation of monthly billing statements in a timely manner
- Actively setting up work comp accounts/company accounts/guarantor accounts
- Scheduling of patient appointments
- Completion of referrals for patients
- Handle all correspondence as needed
- Assist in arranging doctors schedules and speciality doctors
- Accurately file insurance forms
- Detail orientated
- Complete administrative paperwork accurately to meet all requirements
- Answering telephones & Greeting patients
- Updating and maintaining all patients medical records
- Extensive Customer Service Skills
- Multiple workques for claim edits, insurance errors, scheduling, referrals
- Faxing documents for providers and patients
- Maintain confidentiality
- Train effectively new hires
PATIENT REGISTRATION
BIGFORK VALLEY COLERAINE CLINIC
Coleraine, MN
03.2008 - 01.2010
- Scheduling of patient appointments and laboratory services
- Updating and maintaining patients medical records
- Answering telephones & Greeting patients
- Handle all patient insurance claims effectively
Patient Registration
Grand Itasca Clinic
Grand Rapids, Mn
01.2002 - 03.2008
- Scheduling patients
- Answering phones in timely matter
- Handling patients insurances
Education
DIPLOMA - Medical Secretary
Itasca Community College
01.2002
DIPLOMA -
Grand Rapids Senior High
01.1999
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Strong empathy
- Problem-Solving
- Team Collaboration
- Information Collection
Subject
Resume
Street
19 Stephens St S
City
Taconite
State
MN
Zip
55786
To
erika.heitala@gmail.com
References
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Patient Access Representative
Dermatology Professionals
01.2023 - Current
Lead-PATIENT ACCOUNT REPRESENTATIVE
ESSENTIA HEALTH
05.2010 - Current
PATIENT REGISTRATION
BIGFORK VALLEY COLERAINE CLINIC
03.2008 - 01.2010
Patient Registration
Grand Itasca Clinic
01.2002 - 03.2008
DIPLOMA - Medical Secretary
Itasca Community College
DIPLOMA -
Grand Rapids Senior High