ERIKA HINCAPIE
Pembroke Pines
Summary
Highly motivated professional with several years of entrepreneurial and management experience.
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Great planning and organizational skills, and a creative problem solver skilled at de-escalating situations and driving positive change. All skills have been perfected through 15+ years of experience as a business owner and manager. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience, and exercises decisive judgment to meet and exceed organizational goals. Looking to further elevate my career with the right company.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Realtor
London Foster Realty
Weston
01.2020 - Current
- Represented buyers and sellers in major real estate transactions.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Built strong relationships with clients through effective communication and support.
- Developed marketing materials to promote listings effectively.
- Negotiated contracts and agreements between buyers and sellers.
- Facilitated property showings and open houses for potential buyers.
Owner/Operator
UniVista Insurance
Sunrise
09.2023 - 01.2026
- Developed tailored insurance solutions to meet diverse client requirements.
- Conducted comprehensive policy reviews to ensure compliance and accuracy.
- Educated clients on insurance products to clarify benefits and options.
- Managed client relationships, fostering trust and loyalty over time.
- Processed claims efficiently, guiding clients through documentation requirements.
- Utilized CRM systems for tracking interactions and maintaining records.
- Prepared legally required documents, including applications and endorsements.
- Directed marketing strategies to enhance service promotion and brand visibility.
General Manager of Operations
Spark Auto Finance
PEMBROKE PINES
03.2023 - 05.2024
- Oversaw daily operations for auto financing and customer service processes.
- Developed training programs to boost staff performance and operational efficiency.
- Implemented compliance procedures aligned with financial regulations and company policies.
- Facilitated team meetings to address progress, challenges, and solutions.
- Resolved escalated customer service issues promptly, prioritizing satisfaction and loyalty.
- Built strong operational teams to meet demanding process and production requirements.
- Maintained administrative records to monitor operational conditions effectively.
- Processed vendor payments, invoices, and account statements accurately.
Retail Store Owner
Fantasy Clothing LLC
Wildwood
04.2001 - 08.2013
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
Education
Associate of Science - Physical Therapy
Miami Dade Medical College
MiamiSkills
- Strategic Planning
- Staff Management
- Administration and Reporting
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Problem solving
- Operations oversight
Certification
• Licensed Realtor Associate
• Licensed in -2-20 Property & Casualty general lines.
• Licensed in -2-20 Property & Casualty general lines.
Languages
- English
- Spanish
- Portuguese, Limited
Languages
English
Professional
Spanish
Professional
Portuguese
Elementary
Timeline
Owner/Operator
UniVista Insurance
09.2023 - 01.2026
General Manager of Operations
Spark Auto Finance
03.2023 - 05.2024
Realtor
London Foster Realty
01.2020 - Current
Retail Store Owner
Fantasy Clothing LLC
04.2001 - 08.2013
Associate of Science - Physical Therapy
Miami Dade Medical College