Erika Holloway
Boston,MA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
Work History
Administrative Surgical Assistant
Mass General Hospital
Boston, MA
10.2024 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Developed an organized system for tracking upcoming surgeries in order to plan ahead accordingly.
- Reviewed physician orders for accuracy before entering them into the computerized system.
- Processed insurance authorizations prior to booking surgeries in order to guarantee payment coverage.
- Responded to customer issues to provide immediate resolution and improve retention.
OR Nursing Clinical Operations
Massachusetts General Hospital
Boston, MA
01.2024 - 10.2024
- Book non-urgent, urgent, and emergent surgeries for MDs and fellows
- Rearrange the OR schedule for the day of surgeries
- Communicate with MDs and anesthesia to set up same-day surgeries
- Organize and supply the desk area with necessary supplies
- Assist the charge nurse with any orders or changes
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests
Administrative Assistant in Nephrology
Beth Israel Lahey Health
Boston, MA
01.2021 - 01.2024
- Answer and screen telephone calls, take accurate messages, or direct calls to appropriate personnel
- Type and prepare correspondence and documents to meet quality standards
- Organize and maintain department files, records, and databases according to established procedures
- Prepare, route, and track routine administrative forms and documents
- Route materials for required authorizations and monitor receipt by destination
- Communicate with other hospital departments to resolve delays, problems, and errors
- Photocopy, fax, and scan documents for distribution to appropriate departments
- Open and allocate mail to valid departments
Practice Assistant in Orthopedics
Beth Israel Lahey Health
Boston, MA
01.2018 - 01.2021
- Verify patient records and insurance eligibility to ensure compliance with department and provider data guidelines
- Adhere to HIPAA guidelines for patient privacy and confidentiality
- Manage and triage phone calls to provide customer service
- Update necessary documents to support administrative functions
- Facilitate and process 'no-show' letters to patients
- Schedule procedures and tests for patients
- Collect co-pay for patient services.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
John D O'Bryant High School
Boston, MA06-2014
Skills
- Insurance authorizations
- EPIC
- Web OMR
- Google Chrome
- Scheduling expertise
- Microsoft Word
- Microsoft Publisher
- Microsoft Outlook
- Microsoft Excel
- Windows
- Medical terminology
- Calendar management
- Operating room procedures
- Schedule & calendar planning
- Videoconference preparation
- Travel coordination
Timeline
Administrative Surgical Assistant
Mass General Hospital
10.2024 - Current
OR Nursing Clinical Operations
Massachusetts General Hospital
01.2024 - 10.2024
Administrative Assistant in Nephrology
Beth Israel Lahey Health
01.2021 - 01.2024
Practice Assistant in Orthopedics
Beth Israel Lahey Health
01.2018 - 01.2021
High School Diploma -
John D O'Bryant High School