Jamie Maccarella
Berlin,NJ
Summary
Surgical Scheduler experienced in fast-paced medical settings and adept at handling administrative work, including appointment setting, patient relations and intake information. Highly organized and proactive with excellent communication and planning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgical Scheduler/Medical Assistant
Advocare
05.2024 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Maintained up-to-date knowledge of industry best practices, incorporating new strategies to further optimize surgical scheduling processes.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Surgical Coordinator/Medical Assistant
Advocare ENT Specialty Center
11.2018 - 05.2024
- I double As a medical assistant as well as general ent and cosmetic surgical scheduling
- My duties include , scheduling patients, ordering labs, insurance authorizations as well as obtaining referrals.
Clinical Supervisor
Advocare ENT Specialty Center
11.2018 - 05.2024
- I work Under highly skilled doctors my duties included, making phone calls to patients to schedule appointments, vitals, patients history, assisting in in office procedures, calling insurance companies for benefits and medication refills, surgical scheduling, prior authorizations for imaging
- Managing all clinical staff from medical assistants , audiology team and speech pathology team
- managing all clinical supplies along with ordering
- facial cosmetic procedures ranging from prp, botox/filler, surgical assistance to blepharoplasty, lip lift, mohs repair, keloid removals, mole removals, lipoma removal and many more
- Basic ENT procedure experience ranging from bmt, IT injections, ear lobe repair
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Developed improvement plans to solve problems and improve lagging areas.
Manager
Friendly's
09.2016 - 03.2018
- ARK enterprises inc (Friendlys Restaurant
- Working there has given me many skills that I am able to use every day and would be perfect for this line of work
- Here are a few of those skills, - customer service with a smile - communication skills both written and verbally -leadership abilities and skills - Navigating Excel -Paper work included scheduling , tracking sales ,human resources and etc -multitasking very well - Handling stressful situations - Resolving customer issues - handling cash registers and deposits - micros computers
Education
Ccma,pct, in Medical -
Harris School of Business-Voorhees Campus
10.2018
High school diploma or GED -
Skills
- Management (4 years)
- Customer Service (10 years)
- Customer Care
- Medical Office Experience
- Medical Receptionist
- Vital Signs
- Patient Care
- Medical Scheduling
- Medical Billing
- Medical Records
- ICD-10
- HIPAA
- Insurance Verification
- Experience Administering Injections
- Epic
- Anatomy Knowledge
- Medical Terminology
- Primary care
- Medical transcription
- Microsoft Excel
- Front office operations
- Procedure Knowledge
- HIPAA Compliance
- Patient coordination
- Insurance Authorizations
- Data entry proficiency
- Patient Relations
- Software Navigation
- Schedule oversight
- Operating room procedures
- Following up with patients
- Facility coordinating
- Obtaining authorizations
- Verifying insurance
- Updating charts
- Schedule Coordination
- Critical Thinking
- Organizational Skills
- Excellent Communication
- Reliability
Certification
- CCMA/PCT
- Certified Medical Assistant
Workauthorization
Authorized to work in the US for any employer
Personal Information
Title: Medical Assistant
Timeline
Surgical Scheduler/Medical Assistant
Advocare
05.2024 - Current
Surgical Coordinator/Medical Assistant
Advocare ENT Specialty Center
11.2018 - 05.2024
Clinical Supervisor
Advocare ENT Specialty Center
11.2018 - 05.2024
Manager
Friendly's
09.2016 - 03.2018
Ccma,pct, in Medical -
Harris School of Business-Voorhees Campus
High school diploma or GED -
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