Jessica Tillman
St Louis,MO
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Imaging Assistant
SSM Health DePaul Hospital - St. Louis
Bridgeton, MO
04.2025 - Current
- Coordinated patient transport and positioning for radiology procedures, ensuring safe workflow and timely imaging support.
- Prepared imaging rooms, supplies, and equipment for diagnostic exams while maintaining strict infection control standards.
- Assisted technologists with patient setup, shielding, and comfort measures during x-ray and fluoroscopy procedures.
- Verified patient identity and exam readiness, reducing delays through accurate documentation and communication.
- Monitored imaging area cleanliness and equipment readiness to support consistent daily departmental operations.
- Supported patient care by responding promptly to technologist requests and adapting to changing procedural needs.
- Collaborated with radiology staff to prioritize urgent studies and maintain efficient exam flow.
- Elevated overall quality of service provided by consistently adhering to hospital policies, procedures, rules, regulations, standards, guidelines, protocols related to medical imaging services.
- Maintained clean and organized imaging rooms, promoting a professional and safe environment for patients.
- Promoted adherence to safety regulations by consistently following radiation protection guidelines when assisting with imaging procedures.
- Strengthened patient trust with compassionate communication and attentive listening during pre-imaging preparations.
- Demonstrated commitment to ongoing professional development through participation in relevant training courses and industry workshops focused on medical imaging technology advancements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Care Technician - CCHT
Fresenius Medical Care
Creve Coeur
07.2023 - 01.2025
- Monitored vital signs and reported patient condition changes to nursing staff
- Prepared dialysis stations and verified equipment readiness before treatment sessions
- Assisted patients with positioning, hygiene, and comfort during care procedures
- Documented treatment data accurately in electronic health records
- Followed infection control protocols and maintained clean, safe patient areas
- Supported access site care and observed for treatment complications
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
- Demonstrated expertise in operating specialized medical equipment such as EKG machines or dialysis devices for enhanced patient diagnostics.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Supported post-operative care by closely monitoring vital signs, administering prescribed medications, and addressing any complications promptly.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes and streamlined communication among providers.
- Streamlined patient admission processes by efficiently gathering relevant information and completing accurate documentation.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Implemented patient-centered interventions based on individual needs assessments and tailored care plans accordingly.
Unit Patient Care Technician
Ascension St. Thomas Hospital
Nashville
01.2023 - 07.2023
- Monitored intake/output levels diligently to ensure proper hydration status among patients in the unit.
- Reduced risk of infection through strict adherence to sterilization protocols when handling medical equipment and supplies.
- Streamlined documentation processes by accurately recording patient information in electronic health records systems.
- Provided empathetic emotional support to patients during difficult times while maintaining professional boundaries.
- Responded quickly to patient requests, prioritizing needs and maintaining safe care environments.
- Supported admission, transfer, and discharge workflows, ensuring accurate patient movement and room readiness.
- Collected specimens and performed point-of-care testing following infection-control and safety procedures.
- Documented patient observations in electronic records, maintaining clear and timely clinical communication.
- Performed EKGs and phlebotomy tasks accurately, supporting diagnostic and treatment planning.
- Monitored vital signs and reported changes promptly to nursing staff for timely intervention.
- Assisted patients with hygiene, mobility, and feeding, maintaining comfort and dignity during daily care.
- BLS Certification
- Knowledge of relevant equipment (catheters, needles etc.)
- Assist nursing staff in administering basic treatment. Perform basic procedures (e.g. changing bandages)
- Take fluid samples or other specimens for testing including phlebotomy
- Utilized medical software to document and track patient progress.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Security Officer
Securitas Pfizer
Chesterfield
03.2019 - 03.2022
- Provided the security and safety of client property and personnel including enforcing regulations for the site pertaining to personnel, visitors, and contractors.
- Responded to alarms, disturbances, and emergencies using site procedures and sound judgment.
- Monitored access control points and verified credentials for employees, contractors, and visitors.
- Documented incidents, observations, and shift activity in clear, accurate reports.
- Training officers to conduct patrols for irregularities on campus.
- Controlled access levels as well as access functionality.
- Patrolled site on foot and in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances/exits, mechanical problems, and unauthorized persons.
- Communicate with facilities and department leads daily.
- Protected evidence and scenes in the event of accidents, emergencies, and security related investigations. Not limited to incidents of fire, medical emergencies, bomb threat, chemical and hazardous materials, and inclement weather.
- Perform effective crowd control during the above events.
- Conduct quarterly audit reports (lighting, portal/badge readers, access reports. Organized appointments and weekly meetings with GWS team leadership.
- Patrolled facility grounds to deter unauthorized activity and identify safety concerns.
- Mentored new officers on post orders, patrol expectations, and professional conduct.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Kitchen Supervisor
Orlando's Gardens Catering & Events
St. Louis
09.2016 - 06.2019
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Directed activities of one or more workers who assisted in preparing and serving meals
- Monitored food preparation and serving techniques to ensure that proper procedures were followed
- Consistently offered professional, friendly and engaging service
- Helped with preparation, set-up, and service for catering events
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Managed food delivery for 200+ guests for special events
- Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy USA
St Louis, MO09.2025
High School Diploma -
Fern Ridge High School - Parkway
St Louis, MO03.2013
Skills
- Customer Service
- Patient positioning
- Safety and security procedures
- Documentation and reporting
- Organizational Skills (10 years)
- Delivery Driving Experience (3 years)
- Reception Desk/Typing (5 years)
- Management (4 years)
- Microsoft Office (6 years)
- Incident Response (4 years)
- Kitchen Management
- Problem-solving
- Surveillance
- Multitasking Abilities
- Clear communication
- Organizational skills
- Effective communication
- Medical terminology
- Phlebotomy
- Examination preparation
- CPR/AED
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- CPR certified
- Patient care
- Teamwork and collaboration
- Problem-solving abilities
- Vitals collection and documentation
- Attention to detail
- Time management
- Professional bedside manner
- Adaptability and flexibility
- Patient education
- Certified in CPR/AED
Certification
- Completion of Army Basic Training
- Unarmed Security
- Certified Phlebotomy Training - August/September
Timeline
Medical Imaging Assistant
SSM Health DePaul Hospital - St. Louis
04.2025 - Current
Patient Care Technician - CCHT
Fresenius Medical Care
07.2023 - 01.2025
Unit Patient Care Technician
Ascension St. Thomas Hospital
01.2023 - 07.2023
Security Officer
Securitas Pfizer
03.2019 - 03.2022
Kitchen Supervisor
Orlando's Gardens Catering & Events
09.2016 - 06.2019
Certificate of Technical Studies - Phlebotomy
Phlebotomy USA
High School Diploma -
Fern Ridge High School - Parkway
Military Service
- Branch: ARMY
- Service Country: United States
- Rank: PV2
- February 2018 to August 2018
- DD214 - Medically Discharged
Assessments
- Security Guard Skills
- Verbal Communication Proficient
- Speaking clearly, correctly, and concise
- Logic & Critical Thinking Proficient
- Supervisory skills: Motivating & assessing employees
- Motivating others to achieve objectives and identifying improvements or corrective actions
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer