Erika Hooks

With a strong commitment to service and a solid foundation in organizing, excels as a leader who motivates and trains by example. Proficient in Microsoft Works and Microsoft Word computer software, efficiently handles various tasks. Well-versed in Microsoft Excel, Outlook, PowerPoint, and other similar data entry computer programs, ensuring seamless data management and presentation.

• Assisted managers in all aspects of the Skating rink, and restaurant by opening and closing, running box office and cash registers, organized specialty celebrations, also training staff.
• Front desk responsibilities answering multi-line telephone, booking events.

• Exceptional verbal and communication skills.
• Demonstrate sound judgment and decision skills.
• Ability to please dissatisfied customers, patients, and doctors keeping 'Customer Satisfaction' as a guiding factor.
• Identify, research, and resolve customer issues using multiple computer systems.
• Skilled with people, enthusiastic, sense of humor, motivational, and tactfully direct.
• Visionary and goal oriented, inspires trust, cooperation, and teamwork.