Summary
Overview
Work History
Education
Skills
Generic

Lori Logan

Medical Field
Fruitland,Maryland

Summary

Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.

Overview

21
21
years of professional experience

Work History

Surgery Scheduler and Health Information

Peninsula Orthpeadic Ass.
10.2018 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Increased patient satisfaction by personalizing follow-up schedules according to individual recovery needs.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prep charts in Epic to make sure everything needed for visit is in there.
  • Send documents to other offices if they call for them and sent release.
  • Scan Home Health order after they been signed.
  • Answer patient email and questions in less than24 hours
  • Work with other staff keep office running smooth.

Medical Biller and Coder

Dr.Jaffery
10.2019 - 03.2023
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
  • Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
  • Communicated with insurance companies to research and resolved coding discrepancies.

Medical Office Assistant

Dr J. Whittaker, MD
10.2004 - 10.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Medical Mastermind, Prognoses to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Associate of Applied Science - Medical Billing And Coding

Grantham University
Little Rock, AR
10-2023

Certifaction - Medical Assistant

Wor Wic Community College
Salisbury. MF
01-1992

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Educating patients
  • Following up with patients
  • Patient relations
  • Calendar management
  • Patient coordination
  • Updating charts
  • EHR systems expertise
  • Pre-operative review
  • Insurance pre-certifications

Work Type

Full Time

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