Erika Huey

I worked for a staffing agency, the context employer was TeligwntEMS in Havana, FL. I worked in Accounting, Human Resources, and Quality Control.

Perform general clerical duties such as but not limited to answering phone lines, greeting guests, filing, scanning, etc.

On board new hires, as well as assist employees with benefits.

Accounts receivable/payables, payroll.

Assist in Quality Control, data analysis and data entry into spreadsheets.

• Provided high level of assistance to help with review, classification, coding, and rating of applications.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Verified data integrity and accuracy.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.

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• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

• Provided high level of assistance to help with review, classification, coding, and rating of applications.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Verified data integrity and accuracy.