Erika Ip
Oregon City,OR
Summary
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in a remote customer support role.
Overview
11
11
years of professional experience
Work History
Registered Dental Assistant
You Smile Dental
04.2018 - 11.2024
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Customer Service Representative
Hilton Times Square
02.2014 - 01.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma -
Mt Madonna High School
Gilroy, CA06-2013
Skills
- Average 75 WPM typing speed
- Proficient in Excel and Microsoft word
- Customer service
- Friendly and positive attitude
- Self sufficient
- Administrative skills
- Time management
Timeline
Registered Dental Assistant
You Smile Dental
04.2018 - 11.2024
Customer Service Representative
Hilton Times Square
02.2014 - 01.2018
High School Diploma -
Mt Madonna High School
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