Emma Wise
Daytona Beach
Summary
Dedicated professional with over 6 years of experience in operations, customer service, and sales management. Skilled in data tracking, billing processes, client support, and transcription. Adept at improving efficiency, strengthening client relationships, and delivering accurate, detail-driven results. Seeking to leverage strong analytical and service-oriented skills.
Overview
8
8
years of professional experience
Work History
Studio Manager
Delta Life Fitness - Ormond Beach
Ormond Beach
03.2021 - Current
- Fostered collaboration among staff to enhance productivity and creativity within a positive work environment.
- Streamlined studio operations through efficient scheduling and management systems.
- Coordinated daily operations, overseeing scheduling, staff management, and customer service.
- Verified open-door policy, encouraging employees to discuss ideas and offer suggestions.
- Strengthened external partnerships, promoting beneficial collaboration with vendors and suppliers.
- Delivered employee training on maintaining company policies and procedures.
- Managed social media presence in alignment with brand standards.
Sales Manager
Delta Life Fitness - Ormond Beach
Ormond Beach
02.2018 - 03.2021
- Established trust with prospects through exceptional customer service and proactive follow-ups.
- Cultivated relationships with existing clients while identifying and targeting potential customers.
- Addressed objections from potential clients by effectively resolving concerns and proposing tailored solutions.
- Implemented CRM systems to enhance lead tracking and streamline communication processes.
- Negotiated strategic partnerships with complementary businesses, expanding market reach and customer base.
Education
Bachelor of Science - Supervision & Management
Daytona State College
Daytona Beach, FL 05-2020
Skills
- Data Analysis (KPI, CRM, Excel, Reporting)
- Billing & Invoicing
- Client support and retention
- Typing speed 75 WPM (average)
- Process improvement
- Social media management and communications
- Personnel & Operations Management
Affiliations
- Passion for health and wellness
- 4+ years in Brazilian Jiu Jitsu
- Volunteering with the Junior League
- Previous affiliation with the Gold Triangle Rotary Club
Timeline
Studio Manager
Delta Life Fitness - Ormond Beach
03.2021 - Current
Sales Manager
Delta Life Fitness - Ormond Beach
02.2018 - 03.2021
Bachelor of Science - Supervision & Management
Daytona State College
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