Erika Isaac
Cincinnati,OH
Summary
Experienced professional with a track record in implementing process improvements and managing administrative operations. Strong attention to detail and time management skills contribute to streamlined workflows and effective team coordination.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Elite Telecom Solutions
Cincinnati, OH
10.2020 - Current
- Coordinated cross-departmental communications to streamline project workflows.
- Developed and maintained filing systems for efficient document retrieval.
- Managed scheduling and logistics for meetings, ensuring optimal resource utilization.
- Trained new staff on administrative protocols and company policies.
- Supervised administrative staff, fostering a collaborative work environment.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Guest Services Supervisor
Westin Hotel
Washington, DC
05.2012 - 10.2020
- Supervised daily operations of guest services team to ensure exceptional customer experiences.
- Trained and mentored staff in service standards and problem resolution techniques.
- Implemented process improvements to enhance efficiency and guest satisfaction ratings.
- Coordinated with departments to streamline communication and address guest needs promptly.
- Managed scheduling and staffing to maintain optimal service levels during peak periods.
Administrative Coordinator
INOVA
Fairfax, VA
10.2016 - 09.2020
- Assisted in creating reports for senior management to inform strategic decisions.
- Implemented process improvements that enhanced operational efficiency across teams.
- Led projects aimed at optimizing office processes and reducing overhead costs.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Education
Bachelor of Science - Business Administration And Management
George Mason University
Fairfax, VASkills
- Attention to detail
- Data entry
- Time management
- File organization
- Document management
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
- Telephone etiquette
- Filing
- Calendar management
- Data collection
- Microsoft Access
Timeline
Administrative Coordinator
Elite Telecom Solutions
10.2020 - Current
Administrative Coordinator
INOVA
10.2016 - 09.2020
Guest Services Supervisor
Westin Hotel
05.2012 - 10.2020
Bachelor of Science - Business Administration And Management
George Mason University