Erika Jamison
Conduent EZ-PASS
East Orange,NJ
1
Certification
13
years of professional experience
Applied 4 years of diverse customer service and distribution experience to enhance customer satisfaction by managing inquiries and resolving conflicts efficiently, while maintaining organized environments to support smooth retail operations.
Work History
Customer Service Representative
5 Months- Greeted members and guests, delivering friendly front desk service and supporting positive club experiences.
- Answered phones, resolved routine questions, and directed inquiries to appropriate team members.
- Processed membership check-ins, updates, and payments accurately using point-of-sale systems.
- Assisted new members with club tours, equipment orientation, and basic account setup.
Customer Service Representative
1 Year 5 Months- Assisted members with inquiries and concerns, ensuring a high level of satisfaction and engagement.
- Managed registration and check-in processes efficiently, maintaining professionalism to enhance the member experience.
- Provided guidance on fitness equipment usage and gym policies, contributing to a safe and informed environment for all members.
Distribution
5 Months- Executed loading and unloading operations to facilitate efficient distribution of products to designated locations.
- Maintained a clean and organized warehouse, enhancing the effectiveness of distribution processes.
- Adhered to safety protocols to minimize accidents and uphold a secure work environment.
Picking and Packing
1 Year 2 Months- Ensured accurate packaging and labeling of products for shipment while collaborating with team members to meet production goals and deadlines.
- Maintained a well-organized workspace to maximize productivity and minimize errors.
Stocker/Overnight
9 Months- Ensured optimal inventory levels and organized shelving, contributing to efficient restocking processes and enhanced store operations.
- Collaborated with team members to meet stocking objectives while providing customer assistance by locating products and addressing inquiries.
Education
High School Diploma
Skills
Delivered customer support that strengthened service quality and client satisfaction.
Managed accurate member registration and intake to support efficient daily operations.
Provided safe
informed client assistance based on strong fitness knowledge.
Resolved conflict calmly to maintain respectful
professional workplace interactions.
Maintained clear communication to align clients and team members around expectations.
Certification
CPR
Timeline
Customer Service Representative
Conduent EZ-PASS
02.2025 - 07.2025Read More
Customer Service Representative
Planet Fitness
08.2023 - 01.2025Read More
Distribution
Revolution Foods
09.2021 - 02.2022Read More
Picking and Packing
Staff Management Group
01.2019 - 03.2020Read More
Stocker/Overnight
Walmart
09.2012 - 06.2013Read More
Our Lady of Good Counsel H.S.
High School Diploma
Read More