Erika Jimenez-Gallegos
Milwaukee,WI
Summary
Highly motivated bilingual individual with excellent communication and problem solving skills. Always willing to take upon new tasks and challenges. Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable over achiever committed to holding highest ethical standards and maintaining customer trusts. Goal-oriented with outstanding computer skills and telephone experience. Committed to contributing to company growth. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Redd JJS Fish and Chicken
West Allis, Wisconsin
08.2021 - 04.2024
- Supervised daily restaurant operations and maintained high service standards.
- Trained and mentored staff on customer service and food safety procedures.
- Managed inventory levels and ordered supplies to ensure consistent availability.
- Coordinated with kitchen staff to streamline food preparation processes.
- Managed day-to-day operations of restaurant, including scheduling and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
Waitress
Arandas Mexican Restaurant
Milwaukee, WI
10.2019 - 04.2020
- Delivered food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress
El Tucanazo Mexican Restaurant
Milwaukee, WI
08.2018 - 06.2019
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Cashier
Aldis
Milwaukee , Wisconsin
05.2015 - 02.2016
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service support.
- Restocked merchandise on sales floor to ensure product availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Receptionist/Dining Room Server
Library Square Senior Living
West Allis, WI
06.2012 - 03.2015
- Coordinated communication between staff and management to enhance operations.
- Scheduled appointments and managed calendars for staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Collaborated with kitchen staff for timely food delivery.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
- Assisted with setting up dining room for special events.
- Developed strong and lasting resident relationships.
- Ensured that all dishes were prepared according to restaurant standards.
Education
High School Diploma -
West Allis Central High School
West Allis, Wisconsin06-2012
Skills
- Computer skills
- Bilingual in English and Spanish fluently
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Food service background
- Adaptable
- Customer-oriented
- Customer engagement
- Goal setting
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
Redd JJS Fish and Chicken
08.2021 - 04.2024
Waitress
Arandas Mexican Restaurant
10.2019 - 04.2020
Waitress
El Tucanazo Mexican Restaurant
08.2018 - 06.2019
Cashier
Aldis
05.2015 - 02.2016
Receptionist/Dining Room Server
Library Square Senior Living
06.2012 - 03.2015
High School Diploma -
West Allis Central High School