- Crafting and DIY Projects
- Exploring various forms of art, such as collage, painting, and pottery, to nurture creativity and personal growth
- Hiking
- Volunteering
- Community Cleanup
Erika Johnson
Buffalo
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Olive Garden and Sephora. Proven ability to enhance sales through effective upselling while maintaining organization and multitasking in high-pressure environments. Strong team collaborator with a commitment to fostering positive customer experiences and a keen eye for detail in product presentation. Versatile and reliable, readily available to adapt to changing needs ensuring smooth operations.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
03.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Promptly assisted staff throughout the restaurant including servers and hosts when the restaurant became busy.
Beauty Advisor
Sephora
06.2023 - 01.2025
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Grocery Cashier
Tops Friendly Markets
02.2020 - 02.2024
- Contributed to loss prevention efforts by vigilantly observing customer activity and reporting any suspicious behavior to management promptly.
- Demonstrated excellent multitasking abilities by managing multiple registers during peak hours effectively.
- Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
- Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
- Actively participated in employee training sessions to further develop skills and stay current on company policies and industry best practices.
Education
Bachelor of Arts - English Language And Literature
University At Buffalo
Buffalo, NY05-2026
High School Diploma -
Starpoint High School
Lockport, NY06-2022
Skills
- Exceptional customer service
- Creative writing
- Strong research skills
- Organization and multitasking
- Team collaboration
- Academic writing
Interests
Timeline
Server
Olive Garden Restaurant
03.2024 - Current
Beauty Advisor
Sephora
06.2023 - 01.2025
Grocery Cashier
Tops Friendly Markets
02.2020 - 02.2024
Bachelor of Arts - English Language And Literature
University At Buffalo
High School Diploma -
Starpoint High School
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