Erika LaBoy
Camden
Summary
Seasoned Senior Residential Supervisor with relevant experience in managing residential facilities and supervising staff. Strong skills in conflict resolution, crisis management, and fostering a positive living environment for residents. Demonstrated ability to make significant improvements in facility efficiency and resident satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Residential Supervisor
Center For Family Services
Woodbury
07.2021 - Current
- Monitored residents' activities throughout the day/night providing assistance when needed and intervening in cases of conflict or crisis situations.
- Chaperoned group-sponsored trips and social functions.
- Maintained accurate records of client information, including medical and behavioral data, as well as incident reports.
- Completing intake procedures for all minors in care.
- Assisted in hiring new employees, conducting interviews, making employment decisions, and training new hires on policies and procedures.
- Supervised the implementation of therapeutic interventions outlined in treatment plans developed by clinicians.
- Ensured compliance with all regulatory standards relating to health, safety, quality assurance, licensing regulations.
- Conducted regular rounds to keep residents and areas safe and secure.
- Served as a role model for staff by demonstrating professionalism at all times while interacting with colleagues and clients alike.
Account Manager
Jidan Cleaning
Medford
03.2019 - 05.2021
- Coordinated with internal teams to ensure timely delivery of services to clients.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Negotiated contracts with clients to maximize profitability.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained records of inventory levels and placed orders when necessary.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
Inside Sales Supervisor
Continental Auto Parts
Pennsauken Township
03.2016 - 04.2019
- Answered customers' questions regarding products, prices and availability.
- Answered an average of 100 customer calls daily.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Set up new accounts, established customer credit, and set up payment methods.
- Maintained friendly and professional customer interactions at all times.
- Collected information on sales and service issues to provide effective resolutions.
- Created and updated customer accounts with relevant information.
- Developed reputation as an efficient service provider with high levels of accuracy.
Supervisor Customer Service
Starbucks
Cherry Hill
08.2012 - 04.2016
- Capitalized on upsell opportunities with new and potential customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and Mentored each to promote productivity, accuracy and friendly service.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Cleaned and organized the store, including the checkout desk and displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Helped drive sales goals and achieve monthly quotas.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Assisted customers with food selection, inquiries and order customization requests.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Communicated clear expectations and goals to each team member.
Supervisor Customer Service
AutoZone
Pennsauken Township
04.2007 - 02.2010
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and Mentored each to promote productivity, accuracy and friendly service.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Worked with the management team to implement the proper division of responsibilities.
- Stocked and replenished merchandise according to store merchandising layouts.
- Mentored new sales associates to contribute to the store's positive culture.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Dedicated to continuously improving sales abilities and product knowledge.
- Politely assisted customers in person and via telephone.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Education
Rowan College at Gloucester County
Sewell, NJ2011
Skills
- Detail-oriented
- People-oriented
- Expansive personal network
- Customer relationship management
- Dedicated team player
- Fluent in Spanish
- Adept multi-tasker
- Adherence to high customer service standards
- Excellent time management skills
- Exceptional telephone etiquette
- Skilled trainer
- Sales proficiency
- Team leadership
- Works well under pressure
Affiliations
- Member, Pathway Evangelistic Church, 2010 to 2016
- Member, In the Light Camden Ministries, 2016 to Present
Timeline
Senior Residential Supervisor
Center For Family Services
07.2021 - Current
Account Manager
Jidan Cleaning
03.2019 - 05.2021
Inside Sales Supervisor
Continental Auto Parts
03.2016 - 04.2019
Supervisor Customer Service
Starbucks
08.2012 - 04.2016
Supervisor Customer Service
AutoZone
04.2007 - 02.2010
Rowan College at Gloucester County