Lynn Fredrickson
Denver,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure DPS Dispatch position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Senior Residential Supervisor
Blue Peaks Developmental Services
08.2021 - 02.2022
- Developed and enforced safety policies and procedures to drive safety and well-being of clients.
- Assisted in recruitment and selection of clients leaders.
- Developed and maintained relationships with parents to promote positive living environment for clients.
- Monitored client behavior and responded to disciplinary issues in accordance with established policies.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Developed, implemented and monitored residential policies and procedures.
- Responded to client inquiries and concerns, offering support and guidance.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Supervised clients employees and provided feedback on performance.
- Solved grievances and complaints by collaborating with residents.
- Provided crisis management and intervention during emergency situations.
- Conducted weekly meetings with clientss to review goals, address issues and provide support.
911 Combined Dispatcher
Archuleta County Combined Dispatch Colorado
03.2007 - 09.2015
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
GED -
Pamona High Schoole
Arvada, CO09.1988
Skills
- Customer Satisfaction
- Well Reviews
- Counseling Services
- Case File Management
- Community Mental Health Programs
- Crisis Evaluation and Intervention
- Personal Support
- Train Staff
- Performance Evaluations
- Complaint Reviews
- Group Home Oversight
- Emergency Support
- Behavioral Intervention Plans (BIP)
- Medication Identification
- Resident Supervision
- Communication Clarity
- Best Practices and Standards
- Daily Reports
I am a person who enjoys giving back the community.
I have been a victims advocate as well donating time to clean highways as well as camp sites and trails.
Timeline
Senior Residential Supervisor
Blue Peaks Developmental Services
08.2021 - 02.2022
911 Combined Dispatcher
Archuleta County Combined Dispatch Colorado
03.2007 - 09.2015
GED -
Pamona High Schoole
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