Erika Libretti

Elm City Market

06.2020 - 07.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.