Erika Lopez
Nashville ,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chick-fil-A
Birmingham, AL
09.2022 - 07.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager
Cricket Wireless
Nashville, TN
12.2019 - 06.2022
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Criminal Justice
Jefferson State Community College
Birmingham, AL05-2026
High School Diploma -
John Overton High School
Nashville, TN07-2021
Skills
- Team Leadership
- Strategic Planning
- Time Management
- Staff Management
- Great Customer service
Languages
Spanish
Full Professional
English
Professional
Certification
- Serve Safe Certified
Timeline
Assistant Manager
Chick-fil-A
09.2022 - 07.2024
Assistant Manager
Cricket Wireless
12.2019 - 06.2022
Criminal Justice
Jefferson State Community College
High School Diploma -
John Overton High School
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