Erika Luna
Tulare,CA
Summary
Dynamic retail professional with extensive experience as a Store Manager at Rack Room Shoes Inc. Proven track record in enhancing customer satisfaction through effective team leadership and training. Skilled in inventory management and cash control, driving operational efficiency while fostering a motivated workforce. Committed to achieving sales goals and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Fellas Parades
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Store Manager
Susies Deals
- Oversaw daily operations to guarantee seamless store functioning.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Rack Room Shoes Inc.
10.2013 - Current
- Oversaw daily operations to guarantee seamless store functioning.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
GED - Gender Studies
Visalia Adult School
Visalia, CA1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Staff development
- Policy enforcement
- Orientation and training
- Schedule oversight
Timeline
Store Manager
Rack Room Shoes Inc.
10.2013 - Current
Assistant Manager
Fellas Parades
Store Manager
Susies Deals
GED - Gender Studies
Visalia Adult School
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