Erika Magana
Chicago,IL
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills.
Trusted advisor goes extra mile to help individuals succeed. Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate customers experiences.
Personable recent graduate with extensive hands-on training in venipuncture, vital signs monitoring and basic patient care. Currently pursuing certification in hemodialysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PC Technician
Fresenius Medical Kidney Care
09.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Educated patients on proper self-care techniques to manage kidney disease symptoms more effectively at home.
- Cleaned and connected fistulas and grafts to prevent infection.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Phone Operator/Dispatcher
Ricobene's
05.2013 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Guidance Counselor Assistant
CPS
03.2020 - 07.2022
- Enhanced parent-teacher communication by organizing and participating in regular progress meetings, fostering a collaborative approach to student success.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Supported college-bound students with application processes, strengthening their chances of acceptance into desired institutions.
- Collaborated with teachers to identify at-risk students and develop targeted intervention strategies, mitigating potential academic difficulties.
- Organized career exploration events, exposing students to diverse professional opportunities and inspiring future goals.
- Managed caseloads efficiently, ensuring timely follow-up on individual student issues and concerns.
- Maintained accurate records of student progress and counseling sessions, adhering to confidentiality guidelines while enabling effective collaboration among staff members.
- Created engaging workshops on topics such as time management or goal setting which aided in developing essential life skills for high school students.
- Assisted in monitoring academic progress and implementing necessary interventions for students on academic probation.
Education
Associate of Applied Science - Biology
City Colleges of Chicago-Harold Washington College
Chicago, IL08.2024
High School Diploma -
Peace & Education Coalition High School
Chicago, IL06.2013
Skills
- Biohazardous Waste Disposal
- Dialysis Treatment
- Specimen Handling
- Blood Sample Collection
- Patient Care
- Emergency Response
- Telephone Etiquette
- Data Entry
- Records Management
- Administrative Tasks
- Appointment Scheduling
- Call Handling
- Time Management
- Customer Service
Certification
- BLS/CPR certified
- Information Security Awareness, CPS -2020
- Covid Training, CPS -2020
- Special Education Aid: CPS -2021
- IEP Meetings and Team COllaboration, CPS -2022
- Food Handler Certificate
Languages
Spanish
Limited Working
Timeline
PC Technician
Fresenius Medical Kidney Care
09.2023 - Current
Guidance Counselor Assistant
CPS
03.2020 - 07.2022
Phone Operator/Dispatcher
Ricobene's
05.2013 - Current
Associate of Applied Science - Biology
City Colleges of Chicago-Harold Washington College
High School Diploma -
Peace & Education Coalition High School
- BLS/CPR certified
- Information Security Awareness, CPS -2020
- Covid Training, CPS -2020
- Special Education Aid: CPS -2021
- IEP Meetings and Team COllaboration, CPS -2022
- Food Handler Certificate
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