Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Maguellal

North Chicago,IL

Summary

Seeking a challenging position where I can utilize my skills and experience to enhance the company’s success. I seek to excel in the field by hard work and dedication. I am also bilingual and as part of your team I can cater to clients with a language barrier. Overall, I am punctual and a fervent learner.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Consumers Credit Union
Lake Forest, Illinois
05.2023 - Current
  • Assisted customers with inquiries regarding account services and transactions.
  • Resolved customer complaints efficiently and professionally in a timely manner.
  • Educated clients on product features and benefits to enhance user experience.
  • Collaborated with team members to improve customer service workflows and practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service

SURESTAFF
Gurnee, IL
06.2018 - 05.2023
  • Cleaning
  • Payroll
  • Employment interviewer
  • Recruiting
  • Provided customer service support to existing national accounts.
  • Greeted customers and provided excellent customer service.

Customer service

Nuwave
Libertyville, IL
03.2017 - 11.2017
  • Sales associate
  • Inventory
  • Shipping

Dental assistant

Complete Dental Care
IL
05.2016 - 06.2016
  • Cleaning
  • Organize paperwork

Sales associate

Rainbow/ women’s clothing store
Waukegan, IL
06.2014 - 10.2015
  • Cashier
  • Inventory
  • Customer service
  • Cleaning

Education

North Chicago Community High School
North Chicago, IL

Skills

  • Bilingual (Spanish)
  • Efficient and dependable
  • Fast learner
  • Basic computer skills - Microsoft Word
  • Multitasking
  • Teamwork

Timeline

Customer Service Representative

Consumers Credit Union
05.2023 - Current

Customer Service

SURESTAFF
06.2018 - 05.2023

Customer service

Nuwave
03.2017 - 11.2017

Dental assistant

Complete Dental Care
05.2016 - 06.2016

Sales associate

Rainbow/ women’s clothing store
06.2014 - 10.2015

North Chicago Community High School
Erika Maguellal