Erika Mann
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Nokomis, FL
11.2023 - Current
- Delivered exceptional customer service in high-volume environment.
- Operated point-of-sale systems efficiently and accurately.
- Prepared food and beverages following company recipes and standards.
- Maintained cleanliness and organization of work areas to ensure safety.
- Assisted in training new crew members on operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies.
- Collaborated with team members to achieve daily operational goals.
- Implemented process improvements that enhanced service speed and quality.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Shoe Expeditor
Macys INC
Sarasota, FL
09.2024 - Current
- Coordinated shoe inventory management to maintain adequate stock levels and minimize discrepancies.
- Implemented visual merchandising strategies to optimize product presentation on sales floor.
- Led cross-departmental collaboration efforts to execute promotional events effectively.
- Analyzed sales trends to inform purchasing decisions and improve product assortment.
- Developed training materials focused on customer engagement and product knowledge for team members.
- Implemented loss prevention strategies by monitoring inventory levels closely to minimize shrinkage rates.
- Facilitated smooth flow of merchandise from delivery trucks into the stockroom using appropriate equipment like dollies or hand trucks.
- Developed strong relationships with sales associates, working collaboratively to enhance overall store performance.
- Expedited customer service by quickly retrieving correct sizes from the stockroom upon request.
- Improved customer satisfaction by efficiently locating and delivering requested shoes to sales associates.
- Ensured proper rotation of products on shelves, following company guidelines to maintain freshness and reduce product loss.
- Managed shoe orders, processing shipments, and organizing products for efficient storage and accessibility.
- Ensured accurate inventory levels through regular stock checks and timely reporting of discrepancies.
- Responded efficiently to time-sensitive tasks such as restocking shelves during busy periods or sale events.
- Enhanced store functionality with effective communication between sales floor and stockroom teams.
Operations Associate/ Sales Associate
Peltz Shoes
Sarasota, FL
01.2022 - 05.2023
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Certified Nursing Assistant/ Med Tech
Heron East
Sarasota, FL
04.2019 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Home Health Aide
HomeCare Assistance
Sarasota, FL
08.2017 - 04.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Developed and implemented care plans for clients.
Deli Clerk
Publix
Sarasota, FL
04.2011 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Customer Service Representative
Khols Department Store
Sarasota, FL
01.2011 - 04.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Deli Manager
Winn-Dixie
Sarasota, FL
08.2007 - 05.2009
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Increased sales Number% through suggestive selling of promotional items.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Set schedules for Number staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Education
High School Diploma -
Booker High School
Sarasota, FL05.2007
Skills
- Operations Management
- Operational Efficiency
- Sales Initiatives
- Salesforce Development
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Stockroom Management
- Vendor Engagement
- Effective Working Relationships
- Product Presentation
- Detailed Product Information
Timeline
Shoe Expeditor
Macys INC
09.2024 - Current
Crew Member
Dunkin' Donuts
11.2023 - Current
Operations Associate/ Sales Associate
Peltz Shoes
01.2022 - 05.2023
Certified Nursing Assistant/ Med Tech
Heron East
04.2019 - 01.2022
Home Health Aide
HomeCare Assistance
08.2017 - 04.2019
Deli Clerk
Publix
04.2011 - 09.2017
Customer Service Representative
Khols Department Store
01.2011 - 04.2011
Assistant Deli Manager
Winn-Dixie
08.2007 - 05.2009
High School Diploma -
Booker High School