Madison Lipinski
Toledo,OH
Summary
Personable and dedicated young lady with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Very reliable and patient worker.
Overview
9
9
years of professional experience
Work History
Crew Member
Rudy's Hotdog
Toledo, OH
07.2015 - 10.2018
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Environmental Service
St. Vincent's Hospital
Toledo, OH
01.2019 - 08.2021
- Provided technical support to customers over the phone or in person.
- Resolved customer complaints quickly and efficiently.
- Cleaned parking areas, restrooms or equipment and removed trash.
Phlebotomist
St. Lukes Regional Medical Hospital and Parkview Hospital
Toledo, Ohio
02.2020 - 07.2022
- Responded quickly and effectively to emergency situations.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Educated patients on proper blood draw techniques.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Provided excellent customer service while interacting with patients.
- Maintained accurate records of collected specimens and test results.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information into electronic medical records system.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Assistant Manager
SUBWAY®Restaurants
Toledo, Ohio
11.2022 - 02.2024
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Phlebotomy
Mercy College of Ohio
Toledo, OH06-2020
GED -
Start High-school
Toledo, OH03-2019
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Cost Reduction
- Sales monitoring
- Operations Management
- Task Delegation
- Project management abilities
- Marketing knowledge
- Policy Enforcement
- Retail Operations
- Customer rapport
- Customer Relations
- Staff Supervision
- Schedule oversight
- Workload Management
- Customer Service
- Problem-Solving
- Professionalism
- Organizational Skills
Affiliations
I really enjoy reading crime books. My grandma sparked my interest when i was growing up. We would spend our time watching Criminal minds and Law and Order.
I love to draw, play with my children and learn how to cook new things!
References
References available upon request.
Timeline
Assistant Manager
SUBWAY®Restaurants
11.2022 - 02.2024
Phlebotomist
St. Lukes Regional Medical Hospital and Parkview Hospital
02.2020 - 07.2022
Environmental Service
St. Vincent's Hospital
01.2019 - 08.2021
Crew Member
Rudy's Hotdog
07.2015 - 10.2018
Phlebotomy
Mercy College of Ohio
GED -
Start High-school