Erika Martinez
Las Vegas,NM
Summary
My name is Erika & I have been working in customer service for about 10+ years. Growing up in Las Vegas has allowed me to interact with people from all around & learn how to give the best customer experience I can. I also work really well with others, but can also handle any obstacle thrown my way on my own. I am always willing to learn new things and master as much as I can in order to grow and help those around me grow as well.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Nevada Health Centers
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cash Office Resposible
H&M Hennes & Mauritz
11.2022 - Current
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Inspected account books and recorded transactions.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Sales Associate
H&M Hennes & Mauritz
05.2019 - 11.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Set and achieved company defined sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Leader
Raising Cane's Restaurants
12.2014 - 03.2019
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Suggested complementary items to orders to boost sales.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV06.2016
Skills
- Strategic Planning
- Balance Reconciliations
- Transaction Management
- Deposit Preparation
- Opening and Closing Procedures
- Product Merchandising
- Stockroom Upkeep
- Strong Communication and Interpersonal Skills
- Time Management
- Cash Handling
- Team Cooperation
Timeline
Call Center Representative
Nevada Health Centers
08.2023 - Current
Cash Office Resposible
H&M Hennes & Mauritz
11.2022 - Current
Sales Associate
H&M Hennes & Mauritz
05.2019 - 11.2022
Crew Leader
Raising Cane's Restaurants
12.2014 - 03.2019
High School Diploma -
Spring Valley High School