Erika Martinez
Las Vegas,NM
Summary
My name is Erika & I have been working in customer service for about 10+ years. Growing up in Las Vegas has allowed me to interact with people from all around & learn how to give the best customer experience I can. I also work really well with others, but can also handle any obstacle thrown my way on my own. I am always willing to learn new things and master as much as I can in order to grow and help those around me grow as well.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Nevada Health Centers
Las Vegas, NV
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cash Office Resposible
H&M Hennes & Mauritz
Las Vegas, NV
11.2022 - Current
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Inspected account books and recorded transactions.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Sales Associate
H&M Hennes & Mauritz
Las Vegas, NV
05.2019 - 11.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Set and achieved company defined sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Leader
Raising Cane's Restaurants
Las Vegas, NV
12.2014 - 03.2019
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Suggested complementary items to orders to boost sales.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV06.2016
Skills
- Strategic Planning
- Balance Reconciliations
- Transaction Management
- Deposit Preparation
- Opening and Closing Procedures
- Product Merchandising
- Stockroom Upkeep
- Strong Communication and Interpersonal Skills
- Time Management
- Cash Handling
- Team Cooperation
Timeline
Call Center Representative
Nevada Health Centers
08.2023 - Current
Cash Office Resposible
H&M Hennes & Mauritz
11.2022 - Current
Sales Associate
H&M Hennes & Mauritz
05.2019 - 11.2022
Crew Leader
Raising Cane's Restaurants
12.2014 - 03.2019
High School Diploma -
Spring Valley High School