Erika Martinez
Huntington Park,CA
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, honed at Calis Pizza. Proven expertise in cash handling and customer relationship management, consistently fostering loyalty through exceptional service. Adept at maintaining cleanliness and organization in fast-paced environments, contributing to improved operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Calis Pizza
06.2022 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cook's Assistant
Calis Pizza
01.2020 - 03.2025
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Trained new staff on food preparation and safety procedures.
Education
No Degree -
Cerritos College
Norwalk, CA07-2026
Certificate Of Medical Assistant - Medical Assistant
UEI College
Huntington Park, CA07-2024
High School Diploma -
Manuel Dominguez High School
Compton, CA06-2022
Skills
- Customer Relationship Management
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Professionalism and courtesy
- Cash management
- Product restocking
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
Accomplishments
- Completed manager training program.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Medical Assistant (CMA)
- ServSafe Food Handler Certification - National Restaurant Association.
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier
Calis Pizza
06.2022 - 03.2025
Cook's Assistant
Calis Pizza
01.2020 - 03.2025
No Degree -
Cerritos College
Certificate Of Medical Assistant - Medical Assistant
UEI College
High School Diploma -
Manuel Dominguez High School
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