Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ERIKA MEANS

LakeLand,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eight years of managerial experience in a highly dynamic setting and expertise in collections. Lifelong focus on supporting others and helping them shine.

Overview

8
8
years of professional experience

Work History

Loss Mitigation Specialist

JPMorgan Chase
07.2022 - Current
  • Excellent call center communication and negotiation abilities
  • Analyze borrower’s debt and other liabilities to reach manageable plan for borrowers to make payments on their loan
  • Perform Skip tracing duties on accounts to locate vehicles and customer information
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.



Assistant Store Manager

Barnes And Noble College
08.2018 - 05.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Party Host / Department Manager

Chuck E Cheese
08.2015 - 07.2019
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Assist parents in choosing party options and products available for their birthday parties by listening intently to their needs and using professional communication skills.
  • Use persuasive techniques to help parents select options that increase revenue while still fitting into their budget.
  • Selected to train new employees to be birthday coordinators based on ability to be patient and explain things clearly.

Education

Associate of Science - Psychology

College of Staten Island of The City University of New York
Staten Island, NY
06.2021

Advanced Regents Diploma -

PORT RICHMOND HIGH SCHOOL
07.2017

Skills

  • Excellent Written and verbal communication skills
  • Microsoft word, Excel, Outlook, powerpoint, sharepoint
  • Inventory and supply management
  • Forward Planning and strategic thinking
  • Billing and record-keeping
  • Calendar management
  • Organization and planning
  • Management and Training
  • Commerical awareness
  • Business Leadership
  • Staff Training

Accomplishments

  • Barnes and nobel: Consistently ranked #1 Inventory companywide month-over-month.
  • Barnes and nobel: Mentored management staff ; 2 booksellers promoted to supervisor.
  • JPMorgan chase: Assisted in a special project to help loss mitigation for business needs.

Timeline

Loss Mitigation Specialist

JPMorgan Chase
07.2022 - Current

Assistant Store Manager

Barnes And Noble College
08.2018 - 05.2022

Party Host / Department Manager

Chuck E Cheese
08.2015 - 07.2019

Associate of Science - Psychology

College of Staten Island of The City University of New York

Advanced Regents Diploma -

PORT RICHMOND HIGH SCHOOL

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ERIKA MEANS